canadalife.co.uk

4.3
4.3 Based on 201 reviews

At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security give...

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Average Rating

4.3

/
5

201 Reviews

5 Star
70%
4 Star
12%
3 Star
3%
2 Star
5%
1 Star
10%

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Helen D
Currently the executor along with a…

Currently the executor along with a Solicitor executor for a deceased estate. Deceased has majority of savings with Canada life but despite requests by solicitor they will not release all of the funds to pay the IHT bill, thankfully another institute has released their whole funds but still short of paying the full bill. Canada life say they won’t pay till probate has been granted. So solicitor has opted for paying IHt by instalment, but I imagine there will be a gap before Canada life release all funds to pay HMRC which will invariably mean the estate will pay interest. If the stock market falls in the meantime what will those funds be. Will there still be commission going to the deceased’s broker. I doubt whether this was ever explained to the deceased. Always thought financial institutions released funds to pay for these costs. So I would be very wary of putting all nest eggs in one basket.

1
Date of experience: Mar 05, 2026
Prab Gujadhur
I was very happy with the results of my…

I was very happy with the results of my Annuity from Canada Life. I got the best figure

4
Date of experience: Mar 05, 2026
customer Bev
Great service very helpful

Great service very helpful

5
Date of experience: Mar 05, 2026
Liam Murphy
EIS leaflet states legal advice

EIS leaflet states legal advice, ring them and refuse to help as its my employer who pays them, bunch of crooks

1
Date of experience: Mar 03, 2026
Craig Davidson
As it says on the packet you do as you…

As it says on the packet you do as you said

4
Date of experience: Mar 03, 2026
Mark Sweeting
Awful

Awful! Bloody awful! In the first instance Canada Life online systems are sclerotic. They have never heard of 2FA which means you rely on 'memorable data'. Unfortunately the system crashes continually so you can NEVER access your account. Until it is reset. Then crashes again. Secondly to withdraw a Trust requires reams of paperwork. Most of duplication. They say it can be done by email, but reality is that because it requires multiple signatures it has to be printed off [not helpful when the other trustee lives the other end of the country]. They do not seem to have heard of online forms. In short go with someone who is in the C21 no the C19!

1
Date of experience: Mar 03, 2026
M Power
Excellent service from Canada Life

Excellent service from Canada Life as usual !! Good correspondence, swift responses to email, telephone calls etc, and actioning requests in a clear, straightforward and prompt way. Would thoroughly recommend :-)

5
Date of experience: Mar 02, 2026
Penny Newell
quick responce

4
Date of experience: Mar 02, 2026
Steve
Managed by a hub company for a…

Managed by a hub company for a transferred pension. Very smooth transition.

5
Date of experience: Mar 01, 2026
Mr David Luke Henderson-Thynne
Poor technical support

Their product is right for me but i was let down by the technical support. It took them a long time to get back in touch with me and the advice about accessing my on line account was useless

3
Date of experience: Feb 27, 2026

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Business Details

  • At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses.

    We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it.

    We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK.

    Let’s build financially secure futures together.
    See more

  • email Customer.Services@canadalife.co.uk
  • call 03456060708
  • language https://www.canadalife.co.uk

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