canadapost.com

1.1
1.1 Based on 331 reviews

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1.1

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5

331 Reviews

5 Star
2%
4 Star
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3 Star
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2 Star
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1 Star
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Lorena B.
services

The worker is a new recruit and unprosfessional, even filling the address he have make at least 3-4 mistakes, 1- wrong recipient name, 2- erronous item name, 3- missing address information. The print quality of the packages tickets ink is partial readable. As of today my package have been lost I believe and and it over 60 days.

1
Date of experience: Mar 09, 2025
Xander Smith
Opened my community box today and guess…

Opened my community box today and guess what? My letter mail was slit opened on the side! Why bother putting it in the mailbox if delivery person stole it already? This is the first time I lost items for letter mails. What importance does a kpop idols’ photocards mean to you anyway?! I DO! YOU GUYS DONT 🫵

1
Date of experience: Mar 03, 2025
Asher
Opened my community box today and guess…

Opened my community box today and guess what? My letter mail was slit opened on the side! Why bother putting it in the mailbox if delivery person stole it already? This is the first time I lost items for letter mails. What importance does a kpop idols’ photocards mean to you anyway?! I DO! YOU GUYS DONT 🫵

1
Date of experience: Mar 03, 2025
raymessi19
18 days to deliver a local letter!

18 days to deliver a local letter!Date stamp on the envelope is: 2025.02.10. envelope containing concert tickets arrived in my mailbox on 2025.02.28. That's 18 days folks and they wonder why they're losing money.by the way the concert was on 2025.02.22, so the tickets were 6 days late.

1
Date of experience: Feb 28, 2025
Felicity Cooper
EXPRESS POST is SNAIL MAIL

Canada post’s EXPRESS POST is anything BUT express…. I had a bogus charge on my Credit Card and the bank immediately cancelled it on Monday and sent me a new one. I explained that I needed it quickly as I was going to the USA on Saturday afternoon. BANK said no problem we will send it express post which is 2 business days but there’s a $25.00 cost for that. The envelope shows on hand at Cda Post Tuesday in Markham, Ont for delivery to Hanover, Ont, in 2 days. I am apprx 2-1/2 hrs away. I started tracking it Wednesday AM and it showed in transit. Later that day, it showed in transit via RICHMOND B.C. So I called CDA POST and was told that’s it’s a normal routing and not to worry, it wil still be delivered Friday between 10:30am and 2:30pm. I waited all day Friday and nothing. At 10pm, I checked tracking and nothing changed, still showing the earlier delivery that day. Now no one at Cda Post for updates. Sat am, I checked the tracking and now it showed expected delivery Tuesday March 4th, 8 days in transit… Why not MONDAY????. That’s what they call express. If I’d known I would have driven the 5 hrs return to pick it up. Now I’ve had to change the flights with costs as a result and still not sure if it will even get here then??? I phoned Cda Post again 5th time now around noon Sat., and the rep simply apologized. I asked to speak to someone in charge and was told no one available but that she would get a supervisor to call me back within an hour or so…. Its been over 7 hrs and still no call back. So I called again at 18:30 and was told sorry again and that there’s no supervisor on Duty on week-ends…. At least this last lady was more receptive. But still no idea what or where it is. I would go pick it up if I knew that. So I have to wait until 9am Monday to find out where it is and what’s next…. So aside from the $25 fee, I'm also out for my flight rebook but can't rebook until I'm sure I have the Card or ill have to make another rebook and another cost. No wonder they are going in the hole…..What an incompetent company.

1
Date of experience: Feb 28, 2025
Kaonaku
18 days to deliver a local letter!

18 days to deliver a local letter!Date stamp on the envelope is: 2025.02.10. envelope containing concert tickets arrived in my mailbox on 2025.02.28. That's 18 days folks and they wonder why they're losing money.by the way the concert was on 2025.02.22, so the tickets were 6 days late.

1
Date of experience: Feb 28, 2025
Braden Brown
EXPRESS POST is SNAIL MAIL

Canada post’s EXPRESS POST is anything BUT express…. I had a bogus charge on my Credit Card and the bank immediately cancelled it on Monday and sent me a new one. I explained that I needed it quickly as I was going to the USA on Saturday afternoon. BANK said no problem we will send it express post which is 2 business days but there’s a $25.00 cost for that. The envelope shows on hand at Cda Post Tuesday in Markham, Ont for delivery to Hanover, Ont, in 2 days. I am apprx 2-1/2 hrs away. I started tracking it Wednesday AM and it showed in transit. Later that day, it showed in transit via RICHMOND B.C. So I called CDA POST and was told that’s it’s a normal routing and not to worry, it wil still be delivered Friday between 10:30am and 2:30pm. I waited all day Friday and nothing. At 10pm, I checked tracking and nothing changed, still showing the earlier delivery that day. Now no one at Cda Post for updates. Sat am, I checked the tracking and now it showed expected delivery Tuesday March 4th, 8 days in transit… Why not MONDAY????. That’s what they call express. If I’d known I would have driven the 5 hrs return to pick it up. Now I’ve had to change the flights with costs as a result and still not sure if it will even get here then??? I phoned Cda Post again 5th time now around noon Sat., and the rep simply apologized. I asked to speak to someone in charge and was told no one available but that she would get a supervisor to call me back within an hour or so…. Its been over 7 hrs and still no call back. So I called again at 18:30 and was told sorry again and that there’s no supervisor on Duty on week-ends…. At least this last lady was more receptive. But still no idea what or where it is. I would go pick it up if I knew that. So I have to wait until 9am Monday to find out where it is and what’s next…. So aside from the $25 fee, I'm also out for my flight rebook but can't rebook until I'm sure I have the Card or ill have to make another rebook and another cost. No wonder they are going in the hole…..What an incompetent company.

1
Date of experience: Feb 28, 2025
Tori Ross
Negligent Company

I am writing to express my concerns regarding the non-delivery of my package, which tracking information indicated had been delivered. Despite searching extensively for five days, I was unable to locate the package.It is important to note that if the package had been delivered to the community mailbox, I should have had access to the keys necessary to retrieve it; there were no keys left. Furthermore, I found it particularly frustrating that Canada Post employees asserted that the package was delivered to my address while simultaneously presenting evidence indicating it was delivered to an alternative location that had nothing to do with my address. Additionally, no photographic evidence is provided to confirm the actual delivery location and where the package was placed. The details recorded only specify Oshawa, ON, lacking any associated postal code or precise address. It is totally different from and isn't my address. To exacerbate the situation, Canada Post has communicated with the company from which I purchased the item regarding this error. However, I have yet to receive any updates or communication from them, and I am still without the package in question. Given that the delivery driver has not provided a definitive location for where they delivered my package nor any proof to substantiate the claim, it is challenging to ascertain what expectations Canada Post has for my understanding of this situation.This is careless, negligent, and dishonest. And I'm not happy at all.

1
Date of experience: Feb 21, 2025
Mallory
Negligent Company

I am writing to express my concerns regarding the non-delivery of my package, which tracking information indicated had been delivered. Despite searching extensively for five days, I was unable to locate the package.It is important to note that if the package had been delivered to the community mailbox, I should have had access to the keys necessary to retrieve it; there were no keys left. Furthermore, I found it particularly frustrating that Canada Post employees asserted that the package was delivered to my address while simultaneously presenting evidence indicating it was delivered to an alternative location that had nothing to do with my address. Additionally, no photographic evidence is provided to confirm the actual delivery location and where the package was placed. The details recorded only specify Oshawa, ON, lacking any associated postal code or precise address. It is totally different from and isn't my address. To exacerbate the situation, Canada Post has communicated with the company from which I purchased the item regarding this error. However, I have yet to receive any updates or communication from them, and I am still without the package in question. Given that the delivery driver has not provided a definitive location for where they delivered my package nor any proof to substantiate the claim, it is challenging to ascertain what expectations Canada Post has for my understanding of this situation.This is careless, negligent, and dishonest. And I'm not happy at all.

1
Date of experience: Feb 21, 2025
poor service

1
Date of experience: Feb 04, 2025

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