Review Time
I have been refundedThank you. Company with unacceptable business practices and lack of transparency. They are just scamming people with, debitting people's accounts without consent and by hiding under fake and untruthful subscription renewal policy.They advertise free CV, when about to download, they asked me to pay. I did paid £3.95 before I was able to download the CV. Surprisingly, only doe them to debit my account £18.49 again after some days without any prior mail to discuss any subscription rules with me.I don't know how a company will be taken money from people's accounts without consent only to be hiding under one stupid subscription rule that I was not aware of in the process. Are you subscribing on my behalf without me being made aware of it?THIS IS A BREACH OF CUSTOMER'S DATA.I demand a refund of my money.
Advertised as “free,” but required a 7-day paid trial to download and then auto-renewed without clear warning. Cancellation is framed as instant lockout (didn’t actually happen). Make a better product instead of using shady tactics.
The pastels and cartoons make your site look like its target audience is toddlers, not professionals willing spend almost $3,700 on your top package. You are losing business because your graphics team is producing garbage and clients can't take you seriously.On top of that, Career.io's follow-up emails are embarrassing. "Something is baking"? What does that have to do with completing my CIO profile? "Just a few clicks away" why does this email include the zipper-face emoji? That emoji means "zip your lips"/keep this secret. Has no one ever told your design team that emojis in email subject lines are seen by people as a marker of scam emails?Please, please mature your visual design. If you want me to spend almost $3,000 dollars on an executive job placement package, or even just $180 on my kid who just graduated college, make your website look like a serious business site, not a preschool.EDIT: Well that's canned response. There is no purchase for you to find. I have peers who've purchased (which is how I know about your embarrassing email subject lines), but I said "if you want me to spend money on your product."Also, why would you respond to a comment about your visual design by referring me to your support team to "address my concerns"? Is support going to relate my critique to your graphic design team? Get it together, Career.io. I was really hoping someone in management would see this and be able to take it into consideration. I'm not complaining about an order gone wrong or a quality issue. I'm trying to tell your senior leadership that they have a brand identity problem that's driving customers away to sites that look more sophisticated.
So the resume writing service was really great, but when you purchase one of their resume writing packages they automatically sign you up for a premium account. In the VERY fine print, it says that you MUST cancel your premium account within the first 7 days of account creation or in 30 days they are going to start autobilling you $25 a month. This is the modern day magazine or vitamin subscription scam where they automatically enroll you in a product that IS NOT the primary product and set the terms in a way that you have no change to recover your $25 fee. I reached out and asked for a refund, and as others have stated, that's a hard no and they firmly stand behind their fine print. If you use their resume service, which was good for me, then you need to immediately cancel this add on AND then watch your CC statement closely as they may still charge you. Cancelling the autocharge is also a PITA where their server spits out error messages on the page (took me 4 times to finally get it to take).
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