Review Time
We had a waitress named Dee what is that thing she was so thorough so smart and she was so good The best waitress the side of Mississippi including Mars We had Polo Rosa Marie and me and my wife split it and we got an extra pasta with extra garlic and no vampires are going to go after us now I recommend the store to anybody May
We had a waitress named Dee what is that thing she was so thorough so smart and she was so good The best waitress the side of Mississippi including Mars We had Polo Rosa Marie and me and my wife split it and we got an extra pasta with extra garlic and no vampires are going to go after us now I recommend the store to anybody May
My girlfriend and I went on May 10 to the Carrabas on Mason-Montgomery Road in Mason Ohio at about 7:00 on a Friday. The restaurant was full but well-staffed. We waited about 10 minutes past our reservation time to get a table - no big thing. But it took some time to get simply water and our server apologized for the wait time to get seated despite having a reservation. She then proceeded to spend over 15 minutes taking with a table of two next door to us - ignoring us and all her other tables. I got up and went to the hostess station and asked for the manager who was right there. I told here what was going on and she apologized and went over to get our server (who was stilll talking to the table of two). The server came to our table, aplogized and took our order. The bread was not tasty at all; our orders of lasagna were extremely salty as was my caeser salad. I ended up running out of water to drink as neither our server, nor the manager (who came to our table with a "free order" of very sub-standard garlic bread (given to appease us for the terrible service)) nor anyone else refilled my glass even once. The staff appears to never "scan the crowd" (they avoid any eye contact) and look for patronswho need some attention. So overall it was an experience that will not have us returning to Carrabas for the poor food or the poor service. They are not even performing the most basic customer service and they seem to rely on salt as their main source of taste in their food. Years ago I went frequently and the food was great and service good. But boy they have gone downhill.........
Went to Carrabbas in Amherst NY on 5/10/24 at 7:00pm, there were 7 of us. The hostess (Gia) walked us over to a table, pointed at it and walked away. There were only 6 chairs and no place to put another. I walked back to tell Gia, and she sent a young man to get us another chair. We all stood there waiting and when the chair finally arrived, he realized that there was not enough room. We then were forced to walk around and asked if we can have another table large enough to accommodate all 7 of us. Oh yea, 4 of us are over 85, and 1 is blind!! We also ordered a second entree to go for $10 with our dinners and my wife ordered Rigatoni Cambabnolo, but when we got home, all she got was a container of spaghetti. To finish the service was substandard at best, because we had ask for things more than twice before getting anything like more bread or drinks.
My girlfriend and I went on May 10 to the Carrabas on Mason-Montgomery Road in Mason Ohio at about 7:00 on a Friday. The restaurant was full but well-staffed. We waited about 10 minutes past our reservation time to get a table - no big thing. But it took some time to get simply water and our server apologized for the wait time to get seated despite having a reservation. She then proceeded to spend over 15 minutes taking with a table of two next door to us - ignoring us and all her other tables. I got up and went to the hostess station and asked for the manager who was right there. I told here what was going on and she apologized and went over to get our server (who was stilll talking to the table of two). The server came to our table, aplogized and took our order. The bread was not tasty at all; our orders of lasagna were extremely salty as was my caeser salad. I ended up running out of water to drink as neither our server, nor the manager (who came to our table with a "free order" of very sub-standard garlic bread (given to appease us for the terrible service)) nor anyone else refilled my glass even once. The staff appears to never "scan the crowd" (they avoid any eye contact) and look for patronswho need some attention. So overall it was an experience that will not have us returning to Carrabas for the poor food or the poor service. They are not even performing the most basic customer service and they seem to rely on salt as their main source of taste in their food. Years ago I went frequently and the food was great and service good. But boy they have gone downhill.........
Went to Carrabbas in Amherst NY on 5/10/24 at 7:00pm, there were 7 of us. The hostess (Gia) walked us over to a table, pointed at it and walked away. There were only 6 chairs and no place to put another. I walked back to tell Gia, and she sent a young man to get us another chair. We all stood there waiting and when the chair finally arrived, he realized that there was not enough room. We then were forced to walk around and asked if we can have another table large enough to accommodate all 7 of us. Oh yea, 4 of us are over 85, and 1 is blind!! We also ordered a second entree to go for $10 with our dinners and my wife ordered Rigatoni Cambabnolo, but when we got home, all she got was a container of spaghetti. To finish the service was substandard at best, because we had ask for things more than twice before getting anything like more bread or drinks.
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Carrabba’s offers flavorful, handmade Italian dishes prepared to order in a lively display kitchen. Specialties include a variety of fresh fish, seafood and meats cooked over a wood-fired grill. Serving dinner nightly.
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