Review Time
Unfortunately, there is not an option to rate as zero.This company sold me a mobile phone (a Samsung A20e) described as "unlocked". They sent me a handset locked to the Vodafone network and I'm not convinced it was brand new due to small markings on the back case.When I raised this with them they assured me Vodafone handsets accept all SIM cards. They don't. They advised I tried different SIM cards, which I did, and I found the only SIM card that worked was a Vodafone SIM.I requested a refund as I needed a replacement handset urgently so I purchased a properly unlocked handset from a reputable retailer (for an extra £10) but Smart only offered to exchange the handset. I was wary about returning the handset because, after investigating Smart and reading reviews on Trust Pilot, I discovered a history of customers returning products and receiving no refund. These customers then went on to complain that Smart simply blanked and ignored all attempts at communication. After further investigation, I discovered that Smart use a third party company named as A&B International Limited to handle their returns.THIS COMPANY HAS BEEN SUBJECTED TO A COMPULSORY STRIKE-OFF BY COMPANIES HOUSE IN THE UK ON 07/01/2020 AND THEREFORE, BY CONTINUING TO OPERATE, ARE DOING SO ILLEGALLY!!I have given Smart numerous opportunities to refund me via PayPal (no chance will I give them my bank details directly) but they just keep sending me a 'copy and paste' response about sending the handset back before they will consider a refund. Obviously, because of their history regarding refunds highlighted significantly on Trust Pilot, I stated the item will be returned only after a refund has been confirmed. I've argued that they sold me a product based on trust and, given their history, they should accept I will return the product based on trust which, I absolutely would - at my own expense.As no progress has been made, I have informed them that I will just sell the handset on eBay for whatever I can get for it and write appropriate reviews regarding their business practice. I have written to BBC Watchdog and will continue writing to other media outlets in a personal mission to bring these fraudsters to account.Don't be a mug; don't buy from these fraudsters. Spend an extra tenner and buy from a reputable dealer.
I wish I'd seen the reviews of this company before I purchased a mobile from them. I tried to cancel the order, but it was despatched to me anyway. As with other customers, you never get a response from emails you send and you're left with the feeling that you're being ripped off. I have so little faith in them, that I'm not going to send the phone back, because I believe I wouldn't get a refund and I'd be forever chasing them. I'll keep the phone as a back up (having purchased one from a reputable supplier) and chalk this one down to experience.
AVOID AT ALL COSTS. Purchased what I thought was a brand new iPhone. After a month the camera stopped working. Thinking these things happen I tried to contact Smart X to get a replacement... NOTHING for over 4 months!! Finally decided to sort it out myself and took the phone to be repaired. Turns out my ‘brand new iPhone’ had some Chinese knock off camera inside as the original had been removed. It also had some screws in there which actually belonged in a Samsung which apparently could have broken the entire motherboard!!! Fraud company who we have reported.
Do not order. Product received 3 weeks late but misadvertised completely. I ordered a samsung a20e and it said it would be delivered within 3 working days. This arrived 3 weeks later. Not only that but it was meant to be an unlocked phone and gues what? Its locked!!! I now have a phone where I can't use my sim card in. I have emailed them but no response.Poor customer service. During this time I have been emailing numerous amount of times with very little or no response. A complete joke of a company.
I ordered in good faith a new Apple IPhone 8 Plus from Smart X Direct .co.uk well over 8 days. I understood the vendor was Apple - that is what was said on the detail. Despatch was 48hr, Royal Mail, Shipping was 5-7 days.NOTHING ..I have paid £335.I have emailed the twice and have asked to be contacted, again Nothing..Who is behind this company?I will update this review if I do receive the phone.DO NOT TRUST THIS COMPANY order your product elsewhere.
DO NOT ORDER FROM THIS COMPANY! I ordered a ring light on 26/4/20 which I am still waiting for. The delivery email came through which tells me it is still in China and has been with the delivery company since 7/5/20. I’ve contacted both smartx and the delivery company with no response. They are very misleading with the .co.uk website as they are clearly not a uk company since their goods are coming from China!
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