Review Time
They sent a faulty reconditioned tablet instead of a new one. They do not answer the phone, and do not always respond to emails or online chat. I sent the faulty model back 30/04/20 however i am still waiting for a refund and now they are not responding back at all when I have asked for an update. Beware when ordering from this company and take heed of the negative reviews.... there's a reason there are so many of them!
Do not buy from this company!I ordered a samsung tablet from them. A couple of days later I received an email to say the order had been cancelled as they suspected the payment was fraudulent. This was obviously a surprise and concern to me so I tried to contact them using their question tool on the website and by emailing them, but did not receive a response to either. A couple of days later I noticed that despite saying the order was cancelled, they still proceeded to take the payment.I have now tried to contact them by phoning their American customer services number (no answer) and sending a message on whatsapp, from which I received an automated reply to say that someone would respond.My simple advice to anyone else who wants to avoid going through the same is do not use this company.
Purchased a watch on the 01/02/20 which is apparently arriving tomorrow 04/03/20 as per a delivery email received from both SmartX Direct and Royal Mail. On the 10/02/20 I requested an update as this was a present for Valentine’s Day, to which I received a response that this was processing and when they are able to ship, I would be notified. Realising this was cutting it short, I responded to the email asking for this to be cancelled. I have received no such response until yesterday that my item was on its way. Again I have contacted to advise I want a refund and told to refuse the item upon delivery and a refund will be issued. Regrettably, I have only checked these reviews post purchase but it would seem I will not receive a refund and it’s highly likely the item will be fake or refurbished, if such item arrives. I will be contacting my credit card provider for a refund direct and would strongly recommend that no uses this company moving forward!!
Do not buy from them!!!I received the ordered smart watch. gear s3 frontier.Wife bought me a gift.I am very unhappy. This is not a new watch !!!Has usage signs.The ring at the top of the knock is loose. There are scratches on it.The casing is dirty and scratched.The watch strap has signs of use.This is grade -B condition unboxesNone of this information was included in the descriptionI tried to call the phone number provided, but the number is incorrect!I sent this information in a the shop chat, no response!They are scammers
I ordered my IPAD on the 3/09/19 and to be fair it was delivered just 2 days later, so full 5 star delivery.It came sealed as a New Apple iPad 9.7" (2018) 32GB Wifi - Space GrayWhen I opened the box I found it came with a usb type c charging cable and american adapter inside instead of the lightning usb cable I required for this older model.I immediately emailed smartxdirect and sent photos, proof of posting and returned the incorrect cable.Several emails later back and forth and many promises of a replacement cable plus refund of postage, I still have received nothing from smartxdirect. I keep email reminding them but now not even a reply.Another strange thing I found was that when I registered the device with Apple they said it had already been registered some months before and that it was almost certainly a repacked refurb in Apples eyes.Apple said it would only be warrenteed to 20/07/2020 because it must have been switched and registered originally on the 20/07/2019. Not what I expected to hear.I asked smartxdirect why would this be since this ipad was supposed to be 100% brand new and original?They said "some products required to be switched on and checked they are fully compatible in uk and eu and software installed by manufacturers are upto dated for uk for that suppose we some requires to switch on and activated some units do checks Which is why we add 3 months additional warranty with all products insase if the warranty has been stated during process" This begs the question as to why they didn't ensure it had the correct cable and charger then!The last communication I had with smartxdirect was the 29/09/10 when they said the correct lightening cable had been shipped due for delivery 1/10/19 with an incorrect tracking number!I have emailed them a number of times to chase but they do not even reply now.I didn't want to give them a poor review to be fair but they seem to have gone to ground now and are not communicating. Thank goodness the IPAD works because I would not have trusted retuning it to them under any warrantee should I have needed to.All I can say is beware and truly assess if the saving against local purchase is really worth it???
Please do NOT buy from this company. I ordered an Armani watch for my dad for Xmas. The watch came really late, even when I emailed them to find out where it was, I had no response. Because it was late I decided to give it to him for his birthday (January) when we took it out of the box, the watch fell apart more or less. The pin fell out and the metal strap lock didn’t even lock. Believe me Iv seen much better Fakes that are reliable. This company is impossible to contact unless your giving them your money. Luckily I paid via PayPal and I am waiting for a refund however, I have sent the item back (recorded delivery) and on Royal Mail tracking system says “was unable to deliver as nobody at the address”. This company is a scam and the goods they sell are cheap fakes. Stay away from this at all cost. I made the mistake of not reading all these 100% true 1 star reviews. If you do buy from this company, you will be writing your own 1 star review very shortly. BE WARNED!!!!!!!!!!!!!!!!!!!!!
DO NOT WASTE YOUR MONEY!!!!This site is fake! It sells you what you think is new but its second hand goods you can get much cheaper elsewhere also they will not answer any messages you send and if your lucky you might even receive the item you paid for!DON'T MAKE SAME MISTAKE I DID!!!
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