Review Time
Absolutely appalling experience with CETA Insurance. I cancelled my motorhome policy within 24 hours, well inside the 14-day cooling-off period, and despite no claims being made or pending, they are keeping nearly £200 of my £211 deposit for add-ons like breakdown cover and legal expenses.
Their policy documents are contradictory, their staff do not know their own terms and conditions, and keep you on hold for 2 hours, are confusing and unhelpful, and their actions are completely contrary to their own policy wording and FCA rules. This feels like a blatant attempt to rip off customers, withholding money for products I never used.
I am escalating this to the Financial Ombudsman Service and will not stop until this is resolved. Avoid CETA Insurance at all costs - terrible company, terrible service, and a total lack of fairness.
Yolanda was brilliant - very helpful and took time to answer my many questions - she was friendly and made a boring insurance call slightly enjoyable - thank you for explaining everything so well and being patient with me.
CETA Insurance have pushed my claim onto AM Trust Eu, I had my insurance through CETA and was not told claims would go to a seperate company. The other company take 7 days to go back to me and keep asking questions once at a time to elongate the process. I'm worried I won't get my claim put through at all and my claim was initially with CETA
My auto-renewal price jumped from £238.55 to £806.76, despite no claims or changes in circumstances. Before issuing this quote, they emailed asking for updated details. In my response, I explicitly asked to opt out of auto-renewal. They clearly read the email because they used my info to generate this ridiculous price, yet they chose to ignore my request to cancel the automatic renewal.
My auto-renewal price jumped from £238.55 to £806.76, despite no claims or changes in circumstances. Before issuing this quote, they emailed asking for updated details. In my response, I explicitly asked to opt out of auto-renewal. They clearly read the email because they used my info to generate this ridiculous price, yet they chose to ignore my request to cancel the automatic renewal.
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