Review Time
Justin did an excellent job of diagnosing the problem with out sliding door, ordered the correct materials and then proceeded to professionally install the glass in the door and replace the rollers on the screen door. He also switched out the lock receptacle for the sliding door. Justin was very courteous and respectful when doing the work
Richard was very professional and knowledgeable. He was very willing to take the time to explain everything and made us very comfortable with the process. He showed us everything about the windows and the comfort 365 glass and made it really easy to understand.
The process from start to end was pleasant. The guys doing the measurements were very thorough. The installers arrived on time working even in below zero weather to get the windows installed. I was very happy with everything beginning to end. I also have to say that we were notified of the progress of the order so there were no questions.
Their customer service is horrible. A supervisor or manager is never available and will call back within 48 business hours. Angela, the customer service representative, told me that she didn't know how to reach the corporate office and for me to look it up online. I have been waiting for weeks and never got a call from any manager. I doubt I will get a call within the next 48 hours, and the installation is supposed to be Thursday morning, which is less than 48 hours. Great sales guy but the rest of the process has been a bad experience. I will not buy anything else from them. I wanted to add a sunroom and 10 more window replacements. It will NOT be from Champion. If I didn't have to get these 4 windows, I would say walk away and do not do any business. I had better customer service from McDonald's' and Burger King than Champion Windows. I regret this purchase. I suggest verifying that you can reach management and supervisors before signing the agreement. If you can't talk to management on the phone upfront, just walk away. Get a company where management is engaged and will help you through issues. I know things happen, but there should be someone that can correct them and resolve concerns promptly and be accessible. This is NOT Champion at all.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
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