Review Time
I signed a contract for Champion Sun Rooms to install 2 screened in porches with knee walls. I gave them a deposit of $12,090.00. A week later, they tell me, with no pre-notice or email or phone call that would not be doing my project. NOW, they refuse to send me my refund of my deposit after the 2+ weeks since I signed the contract, gave them the check, and they cashed it. STILL waiting!!!DO NOT USE THESE PEOPLE! SCAMMERS!!!!!!!!
The product and the installers earn 5 out of 5! They are amazing. The prices earn a 3 out of 5. I say this because Champion offers 50% off windows at certain times and in certain situations which tells me that they are overpriced most of the time. The billing earns a 1 out of 5. When you are billed by Champion and need to pay the second installment, their payment site does not tell you what your total was, what you have paid, what you need to pay for the current installment, or how much you will owe once the windows/doors are installed. I had two orders going on at once and did not know this information for either order. I had to call their billing department to make payments for all of my orders. The billing is the biggest nightmare I have encountered for any company. I still have more windows to replace and I plan to look at other companies just because the billing is such a hassle.
There have been multiple errors in measuring, getting my order correct, and getting my windows built. When my windows were finally ready, on the day of the install noone showed up. I received a call3 hours after the install time telling me that you were trying to find an installer. You did not uphold the promise the salesperson gave us and your customer service is horrible. I would never ever recommend your company and if I could I would get my money back and cancel the loan agreement I would do it in a heartbeat and go with one of your competitors.Robert Shelton
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
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