chococo.co.uk

3.9
3.9 Based on 201 reviews

Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft...

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Average Rating

3.9

/
5

201 Reviews

5 Star
63%
4 Star
6%
3 Star
6%
2 Star
8%
1 Star
16%

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Review Time

Sylvie C.
Flavours created from the floor of a deli

We were gifted a beautifully presented box of chocolates. You could see they were hand made, so on investigating the price tag wasn't surprised, as they were hugely expensive, and probably justifiably so, however, the flavours were beyond horrible. With eager anticipation I popped into my mouth a chocolate with a prune in the title, and well... it was the first of many ghastly flavours that almost had a savoury hue with overtones of cough lozenge. Thoroughly, thoroughly revolting. Even the oatmilk honeycomb was vile. If these had been the first chocolates I'd have ever tasted, it would have saved a lot of heartache on the scales, because I'm not sure I'd have ever eaten chocolate again. If I'd paid the eye-watering price tag, I'd be quite annoyed, however, they were gifted as an overorder from my friend's place of work. I hope they don't lose any customers because a CEO bit into the one that contained figs! I've given 2 stars because the packaging, presentation and the chocolates looked beautiful, but they should have a highly toxic label somewhere on the box, because you feel like you're being poisoned when you eat them. I must just have an unsophisticated palet.

2
Date of experience: Jan 02, 2025
Jeffery Fisher
Fabulous chocolates .

Bought a large box of chocolates for my husband . He loved them ! Each little chocolate was a work of art. Beautifully packaged and arrived on time . Thank you !

5
Date of experience: Dec 28, 2024
Sandy Wright
Awesome chocolates.

Awesome chocolates.I work on a hospital ward and sampled these chocolates via a gift we'd recieved from a former patient. Upon first taste I was greatly impressed. I'm a dark chocolate lady all the way but appreciated the balance of flavours, nothing was too sweet or cloying. After that first trial I had craved them, I was heavily pregnant when I sampled them but alas due to affordability I had resisted. I even considered buying them as a 'push-present' reward!Instead I've now purchased the advent box for my other half and I to saviour this Christmas season over the quiet moments as new parents of a now 3 month old :) Unfortunately the seal on one of the advent chocolate boxes was broken, whilst the other box of the same product didn't have one which was my one quibble with the order for such an expensive product. Though I am glad to have the chocolates finally as a treat they truly are lush. Merry Christmas Chococo!

5
Date of experience: Dec 13, 2024
Th3M4STER558
Did not receive order

I ordered an advent calendar for my husband. I chased it by the 10th December and was informed that they’d received the order but failed to send it out. I received a refund and a “too bad” message. Poor service given the fact that I’ve been a customer for years

1
Date of experience: Dec 10, 2024
Jeffrey Kelly
Terrible Customer Service

I ordered a delivery from Chococo for my daughter. The post had an issue, and the package was never delivered. According to notifications from Royal Mail, the package was returned to the sender. I emailed Chococo twice to ask how to remedy the issue and receive a refund. They have never responded. It has been two weeks since my first email. I am very disappointed. At the very least, I would expect that someone from customer service would get back to me to provide some sort of update.

1
Date of experience: Dec 05, 2024
Bianca Cook
A wrongly delivered order was corrected…

A wrongly delivered order was corrected immediately and generously by Amber.

5
Date of experience: Nov 11, 2024
Eugene Butler
A disappointing visit.

We've been visiting Chococo Winchester for a number of years now, but this year there have been several miserable managers whose disinterested manner make the experience uncomfortable.Recently, personable, welcoming, assistants have been made redundant, fired, or simply left and the atmosphere, for us, is not the same.Management should be aware that there are very many more places in Winchester offering drinks and food.

2
Date of experience: Oct 20, 2024
Tanner
Amazing eco friendly chocolate gifts

Amazing eco friendly chocolate gifts. The recipient loved the fact a donation was made to a good cause for orangutans.

5
Date of experience: Oct 15, 2024
August
Disappointing Cherry brownie

I ordered a Cherry Bakewell brownie and was really looking forward to trying it, but there was hardly any sour cherry jam in it, I could hardly taste it. It's also nothing like a brownie, it's more like a torte. It's quite nice, but just tastes like a chocolate torte with a hint of almond flavour and for £16.50 it's expensive. I had a free delivery code so it would've cost over £20 if I'd had to pay delivery! I wanted to try the pecan and orange brownies too but not sure I will now.

3
Date of experience: Jun 21, 2024
Wilbert
I ordered the fresh large selection box…

I ordered the fresh large selection box with chocolate orange brownie, both arrived quite quickly in the post. The chocolates are ok, I wouldn't say they're out of this world. It's a bit annoying that they have a 25 selection box but it includes alcoholic chocolate which I hate. There is a non-alcoholic alternative but that's a much smaller box. The most disappointing thing was the chocolate orange brownie was far too soft, almost like it was underbaked! I prefer slightly crunchy on the outside and soft on the inside. The orange pieces on top were very nice - mixed review :(

3
Date of experience: May 02, 2024

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Business Details

  • Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more

  • email info@chococo.co.uk
  • call 01929421777
  • language https://www.chococo.co.uk

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