chococo.co.uk

3.9
3.9 Based on 201 reviews

Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft...

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Average Rating

3.9

/
5

201 Reviews

5 Star
63%
4 Star
6%
3 Star
6%
2 Star
8%
1 Star
16%

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Gwendolyn Morris
Refuse cash payments

Similar to other comments I have seen on here although having been regular customers for several years, mainly at the Winchester branch, we are now unable to use cash payments. We will not be returning and I'm aware of others who now refuse to buy from them. According to a recent statistic I heard on TV just a few days ago there are still more than 3 million people in the UK (I guess mostly older) who do not have bank cards so how are they expected to pay?

1
Date of experience: Sep 22, 2023
Loraine B.
Worth the Price

Ordered online, excellent quality chocolate well worth the price.

5
Date of experience: Sep 11, 2023
Clarence T.
Tasty chocolates

I have been to their cafes on many occassions. They are not cheap, but the chocs (and hot chocolates) are delicious and clearly properly made. I like to get the darker hot chocolates, 80% maybe with some salted caramel. Delicious. And they always add a chocolate on the side. My wife likes to add a scoop of their ice cream in her hot chocolate.

4
Date of experience: Sep 04, 2023
Kevin
Great customer service and quick…

Great customer service and quick delivery, thank you!

5
Date of experience: Aug 25, 2023
Nice but maybe not worth the price

Biggest let down is that they use royal mail to deliver instead of a delivery company that actually delivers on time. Ordered as an anniversary gift and came 3 days late. Not all of the chocolates are our cup of tea, but there are some really good ones in the selection box. The brownies are super dense and rich... Almost more like fudge than a brownie. Really tasty but you can't eat much in one sitting. Overall I do think they're a little overpriced for what you get, but as a treat or gift they're probably worth it.

4
Date of experience: Aug 07, 2023
Edgar Johnson
Awful service at the Winchester…

Awful service at the Winchester branch..they also do no take cash which was very embarrassing..will not return

1
Date of experience: Aug 01, 2023
xSkunkG65
first class chocolates

Good quality chocolates can be a divisive subject and from some of the reviews i have read its clear to me some people are being picky and others should stick to cadburys,my own experiance with chococo has been brilliant,first class and professional,i am a massive fan,keep up the great work guys.

5
Date of experience: Jul 12, 2023
Malachi Long
Worth the money - delicious

Wow. Unbelievably good chocolates, some of the best I have ever had. Nice range of flavours and unusual combinations. Ordered online and they turned up well-packaged. Aiming to visit the Winchester store soon!

5
Date of experience: Jul 04, 2023
JM95
Avoid total rip off

My husband bought me a £30 Easter egg which when I opened it smashed into a 1000 pieces, it must have left the store like that as the paper wrapping was tight around the product so it didn’t rattle the box. A total waste of money, I would rather have had a cheap whole one from Asda.

1
Date of experience: Apr 07, 2023
Cara C.
Amazing chocolate and amazing customer service

Most importantly, the chocolate is amazing. Some of the best chocolate I've ever had!Another thing to mention is that my egg arrived totally smashed up... it must have happened during transit, which was a shame. I got an email asking for feedback, and I just mentioned it to Chococo telling them they may want to speak to the courier... A customer rep got back to me offering a full refund, which I wasn't expecting at all.Great experience, and will certainly be a returning customer.

5
Date of experience: Apr 05, 2023

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Business Details

  • Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more

  • email info@chococo.co.uk
  • call 01929421777
  • language https://www.chococo.co.uk

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