Review Time
Similar to other comments I have seen on here although having been regular customers for several years, mainly at the Winchester branch, we are now unable to use cash payments. We will not be returning and I'm aware of others who now refuse to buy from them. According to a recent statistic I heard on TV just a few days ago there are still more than 3 million people in the UK (I guess mostly older) who do not have bank cards so how are they expected to pay?
I have been to their cafes on many occassions. They are not cheap, but the chocs (and hot chocolates) are delicious and clearly properly made. I like to get the darker hot chocolates, 80% maybe with some salted caramel. Delicious. And they always add a chocolate on the side. My wife likes to add a scoop of their ice cream in her hot chocolate.
Biggest let down is that they use royal mail to deliver instead of a delivery company that actually delivers on time. Ordered as an anniversary gift and came 3 days late. Not all of the chocolates are our cup of tea, but there are some really good ones in the selection box. The brownies are super dense and rich... Almost more like fudge than a brownie. Really tasty but you can't eat much in one sitting. Overall I do think they're a little overpriced for what you get, but as a treat or gift they're probably worth it.
Good quality chocolates can be a divisive subject and from some of the reviews i have read its clear to me some people are being picky and others should stick to cadburys,my own experiance with chococo has been brilliant,first class and professional,i am a massive fan,keep up the great work guys.
My husband bought me a £30 Easter egg which when I opened it smashed into a 1000 pieces, it must have left the store like that as the paper wrapping was tight around the product so it didn’t rattle the box. A total waste of money, I would rather have had a cheap whole one from Asda.
Most importantly, the chocolate is amazing. Some of the best chocolate I've ever had!Another thing to mention is that my egg arrived totally smashed up... it must have happened during transit, which was a shame. I got an email asking for feedback, and I just mentioned it to Chococo telling them they may want to speak to the courier... A customer rep got back to me offering a full refund, which I wasn't expecting at all.Great experience, and will certainly be a returning customer.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
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