Review Time
I’ve been using Choices for a few years now and have consistently found their service to be professional and reliable. The staff, like Denisa, Robyn, and Chantel, are attentive, helpful, and quick to resolve any issues. Their clear communication and efficiency make things much easier, especially for those new to tenancy in the UK. Highly recommend their team for property management needs!
I would like to leave a review for 17 Cowley Drive, BN15 8DJ, in Lancing. What an absolutely fantastic house! I must commend the incredible effort of Mr. Fadi, who worked tirelessly to make this dream a reality for me and my family. He truly went above and beyond to ensure I secured this property.This is such a lovely and fantastic home in a very conducive environment. The house itself is stunning—superb in every way—and perfect for me and my family. I also want to express my heartfelt appreciation to Choice letting and, in particular, Mr. Fahad Khan , whose guidance, advice, and encouragement throughout the process were invaluable. His dedication and professionalism were exceptional. I honestly wish everyone could experience working with someone as remarkable as him—he is truly a super man.I am so proud to serve as a tenant in this beautiful property. Thank you for providing such a wonderful home, complete with a lovely garage, garden, spacious rooms, and a great dining area. This property is a dream come true for me. Thank you, Mr Fahad Khan, for making it all happen!
From start to finish, Choices Estate Agents failed to meet even the minimum expectations. The workers were unprofessional, underqualified, and seemed to have no direction. Communication with management was equally disappointing — no accountability, no resolution, just excuses.This was a wasteful and deeply frustrating experience.
I have been dealing with choices for about 15 years and met a few pleasant individuals over that time. But all of that suddenly changed when I received a very abrupt, extremely disturbing email which lacked empathy.All this changed a month later when Denisa the portfolio manager sent me an email asking if she can help. Denisa was great and her empathy with genuine cause showed. She has since then been interacting with the landlord and myself and put me through a gentle transition understanding and confirming she genuinely cared what happens with a positive enough result. I think Denisa your an asset to your team and a credit to yourself, hope your directors are aware. I do wish there was more of you around. I wish you well in your endeavours.
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