Review Time
I placed my order on November 28th. After almost a month, it finally shipped on December 24th. However, I still haven’t received the products, as tracking indicates the package hasn't departed from the Netherlands. The seller has not responded to my inquiries regarding the shipment status or about filing a complaint with the shipping service, as advised by their branch in Poland. I intend to reach out to the distributor of the brand I ordered and the local consumer protection authority.
I placed my order on November 28th, and after nearly a month, it shipped on December 24th. The products still haven't arrived because, according to tracking, the package hasn't left the Netherlands. The seller has not replied to my messages about the shipment status or how to file a complaint with the shipping service, as suggested by their branch in Poland. I will contact the distributor of the brand I ordered and the local consumer protection authority.
I ordered a product through a platform in July 2025. I later saw a message at checkout stating "Orders will be processed after 20th." I emailed asking which 20th? of July? - no reply. I followed up with multiple emails and calls to both the platform and another associated site - no answers, no email responses, and no one picks up the phone. Later, on August 20th, the checkout page changed to say "Orders will be processed after 25th". What is happening? Now it’s past the 25th and still no communication. ⚠️Did I just get scammed? Is my only option to visit their location in person to seek my product or a refund?
I apologize for my mistake; you are not the right company. However, your response was very prompt, which is quite professional. The product is good, but the after-sales service has much room for improvement. We've been trying for two months to get information on equipment sent for repair, and it's been impossible to get any updates.
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