Review Time
If I could give a negative star I would. Do yourself a favor don’t bank with Citibank. They close accounts and keep your money look at the reviews on Reddit and from experience they have done it to me I reported them they should be shit down something is definitely not right with this bank they close my account keep my money for 60 days my tax return and no reason why they did this it’s not law so they don’t have to give a reason or have a reason if they don’t like your name they can close your account but it’s more then that from what I’ve read and I got some information they are under investigation
The downtown Berkeley Citibank, at the corner of Shattuck and University in Berkeley, California, is excellent. When I go in there to the bank, Melvin and his staff make me feel so welcome. They even call me on my birthday! They try really hard to maintain the values of personal banking - knowing your name and saying hello, taking the time to show you how to use various on-line features and facilities, and generally making you feel that courtesy, and human dignity, is alive and well; and that going into the bank can be a really pleasurable experience.
Wow, I never woulda thought it. I always believed Citibank had great customer service. I couldn't have been wrong. I had an issue with an online merchant where I had purchased a small item for less than fifteen bucks. After that they started tapping my card every month for a charge of $49. Yes, it was stupid or me that I didn't catch it for over six months. Yep, my bad. But once I catch it. It's clearly fraud. I didn't approve of a 49 dollar charge. I get on the phone with the Citibank customer service. This guy's plan is "your problem, not mine. Figure it out, I can't help you." I have several Citibank credit cards. Always pay on time. A long time customer. Doesn't mean a thing.
Citibank sucks. I have over 58,000 air miles to redeem, I have spent over 5 hours on the phone with getting people who can barely speak English and a big run around I am so pissed right now I would never recommend them. Apparently there is an old account from 2019 that has been closed. Now they are trying to merge that account with the newer one that has my air miles and for some reason this acts like an impossible feat for them to do, errrrrrr.
This bank service is total garbage. I am having a problem with a cross boarder payment. I basically called them and they informed me there was no incoming payment from abroad to my account. The help desk agent advised me to open a "complaint" by using the intranet > message center. I opened a complaint and then called them multiple times to simply write the reason on the ticket so that I could go to the other the bank which sent the cross boarder transfer ) and help them investigate the issue. Despite the fact that I called them multiple times I still have no response. I almost begged them to help me but nobody cares. It is important to highlight that the payment is my salary and because nobody is helping me or care about my case I am without salary for almost half month now. It is completely disgusting the way they treat "customers". Nobody cares if you are a customer or not or have a serious problem like mine. I don't recommend this bank to anyone. Total nightmare.
I have asked on 3 occasions to have my name removed from account #5528 1500 3963 2778 as an authorized user. The account belongs to someone I dated over 2yrs ago. I would highly recommend not doing business with this company and they have shown little regard for me as a consumer.
The bank has good features for those who want to save money. It provides deposits with the highest interest rates on market and saving accounts where you can put your money to work for you without any obligations. That's why I wanted to open an account in this bank. What I did for this:1. Go to the website, where it says bank can open an account online. Cool feature, but it work only for Polish citizens.2. Go to the bank, opened an account, received a free card instantly (wow!). The assistant says the card will be activated after its first use.So I decided to transfer some symbolic 100 PLN from another Polish bank and try using the card. Unfortunately, the card didn't start working.3. Go to the bank again asking what is wrong with the card. The assistant said that my card is blocked and in order to unblock it I need to provide the employment and rent contracts. That was disappointing, because I already brought these documents to the bank during my previous visit. Then an assistant said he doesn't need it because I provided him my blue card and it has all the information on it.4. Go to the bank again bringing the requested documents. Seems like everything is fine now, the assistant said that the card will start working within 48 hours. But... it didn't. More to that, I lost the ability to use internet transfers, so the money I transferred before is now frozen.5. Go to the bank again asking what is wrong with my account and with my money. After 15 minutes of doing something in its computer, the assistant said that the bank security center refused to provide me any service. I asked him about the reason, but he says he actually doesn't know. He proposed me to withdraw my money and close the card account which I agreed to do.P.S. The android application looks like it has been made in early 2010s and has absolutely no features except the money transfers.
I am an expat and I have been a customer of Bank Pekao for years. I wished to change to another bank due to reasons such as the limited product range, hidden costs, etc.In October 2020, I started an extensive review of banks and accounts available across Poland, and it seemed to me that Citi Handlowy's solution was the best match to my needs and, knowing its name, I guessed it was a reputable firm. But I was wrong.My misfortune began on their website where an eye-catching graphic lure the visitors to open an account online just with a selfie. And a PESEL. And something else that I’ll find out later.I click the generic blue button to go ahead with the account application. Soon after having entered my first and last name, phone number, email and PESEL, problems begin: the form does not accept any kind of ID other than a Polish National ID card which I obviously do not hold. I wonder why they did not tell me this earlier.Never mind, I contact customer service via chat and fairly soon I get a reply from someone saying that “foreigners cannot open an account online” but have rather to go to a branch. Again, I wonder if they could have been clearer on their website, but okay.Next Saturday I visit one of their branches, working until 9pm and, after being welcomed and seated in a small room by an employee of the bank, I point out that I had already started the process of opening the account online but that it was interrupted because of the ID issue that sounds well known even to that random employee.Suddenly another lady approaches and says something in Polish to her colleague who then informs me that they would not open any bank account today due to a country-wide technical issue. Funny, I say to myself, didn't you know this before?The young lady then advises me to make an appointment for a later date, but as I am not prepared for that and I have taken the event as a sign (I didn’t really, but I should have!), I prefer to leave without it.On Monday I get a call from the bank. The guy on the other end asks if I was still going to finalize the account and although I was hesitant, I say I will think about it.On Tuesday, as I am running errands nearby a branch of the bank, I decide to get in. It is after work, around 7pm and also this time it is a young lady having me. After listening to my need and the trouble I had with the website, she tells me that I should have called the help desk. Only when she learns I am there upon their recommendation, she lets me in, complaining through her teeth why they always do so. The feeling is right from the start that I am not welcome and that she is doing something unpleasant.Anyway, the young lady, now sitting at her desk, asks me to see my passport, makes sure that the photo corresponds to the person before her by asking me to take off the face mask and starts typing on the keyboard with the promise that she will "try" to open the account.The process takes about 50 minutes during which, apart from asking me a few details such as home address, phone number, my mother's maiden name, all she does is staring at the screen and clicking nervously on the mouse/keyboard.No mention of the offer, no presentation of the account I was opening, terms & conditions, additional services. Nothing!After 50 minutes, the young lady says she is going to print the documents for me to sign and after an exchange with a colleague and several attempts, finally the printer spits out the printed sheets of paper. And this is the point when something unreal takes shape.The employee asks me to sign at least three times on different sheets without explaining what I am signing (the docs are only in polish) but, even worse, once I signed the girl tells me that the signatures differ from each other, or that the initial letter of the name is different in two of the three signatures while the surname is okay. So, she reprints the pages and asks me to re-sign.Although I am already quite astonished by the scene I am witnessing, I take back the pen and sign once again. As you might imagine, the signatures are slightly different this time too.The young lady, looking at the sheets with an unpersuaded look, is worried that the "head office" will send the contract back if the signatures are not exactly the same, so she gets up to consult with her colleague/principal and back to the desk asks me to sign only with the last name.I ask if she's kidding around because, I point out, my signature is formed by name and surname and that any inconsistency could be a counterfeit.Conclusion: After wasting several hours of my time in an attempt to take my money to them, I was not only treated as if they were doing me a favor, but I was even offended by the request to sign only with the last name, as if I were an illiterate unable to draw up my own signature.I hope every expat, or anyone opening an account in Poland read this beforehand.
Claim your business profile now and gain access to all features and respond to customer reviews.
ipfs.com
www.seacoastbank.com
dolfi1920.de
jctaylor.com
mapfreinsurance.com
veterandebtassistance.org
nsandi.com
spfunding.co
postlakelending.com
elitebeautysociety.com
