Review Time
My doctor prescribed medication through a platform on Friday, December 19th. I paid that evening, and it was marked as dispatched the next day. However, it remained in that status for three more days, leading me to contact them on Tuesday the 23rd. After several unanswered calls, I wrote to them and received this reply: "We are currently awaiting further communication from your doctor as the prescribed medication is out of stock with no return date from our supplier. An alternative will be prescribed, or we will cancel and refund your order." I emailed my doctor, only to get an auto-reply indicating she is on leave, which means I have to wait for an alternative for two weeks! The issue isn't the holidays or the doctor. The system should have indicated to the doctor that the medication was unavailable. It should never have been marked as "dispatched," and I should have been informed right away so I could contact the doctor immediately! There is a failure at multiple levels!
My doctor prescribed me some medication through a service on Friday, December 19th. I completed payment that evening, and the next day it was marked as dispatched. However, it stayed in that status for three additional days, leading me to contact them on Tuesday the 23rd. After numerous calls without an answer, I sent them a message and got this response: "We are currently awaiting further communication from your doctor as the prescribed medication is out of stock with no return date from our supplier. An alternative will be prescribed, or we will cancel and refund your order." I emailed my doctor but received an auto-reply saying she is on leave, meaning I have to wait for an alternative for two weeks! The issue isn't the holidays or the doctor; the system should have alerted the doctor about the medication's unavailability. It should never have been marked as "dispatched," and I should have been notified immediately so I could reach out to my doctor! There are multiple failures here!
The representative in Customer Service went above and beyond to assist me with a postal issue caused by the delivery service, not the platform. She was supportive and very helpful, explaining everything well and resolving the issues promptly. Thank you!
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CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.See more
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