Review Time
While the product may be attractive, mine arrived with some minor damage. I reported it 5 days ago, providing photos and using the online system, but received no response. Such issues should be a priority for any business. If they handled this better, I would consider buying multiple items each year. It’s disappointing, as I could find other products to order, but the risk of dealing with their inadequate customer service and returns process isn't worth it. The owner should focus on ensuring the business runs smoothly rather than on public appearances. Currently, it seems to be lacking! They also appear indifferent, as they rarely respond to reviews, and when they do, it takes about two weeks. I gave 2 stars because the product itself is well-crafted and appealing. If it hadn’t arrived damaged, my experience would have been much better.
I’ve ordered from the company several times, wanting to support their locally made, quality clothing. Unfortunately, my experience with their customer service and return process has been disappointing. After requesting a replacement for a faulty jacket, I was initially informed that none were in stock for over a month. Then, they were uncertain about when a replacement would be available. Eventually, I was told they had found one and it would be sent to me. A month later, I still haven't received it, even after returning the original item. Now, I have no jacket, no replacement, and I've lost £120 on this purchase. I genuinely want to support the company, but this experience has been very unsatisfactory. The clothing quality is good when not defective, though.
Extremely poor customer service (in fact, nonexistent)! While the product may be nice, mine arrived with minor damage, and I reported it 5 days ago with photos and through their online system. However, just like others, I received zero response. Issues like this should be a business priority. If they handled it well, I would buy multiple items each year. It’s unfortunate, as I could find other products to order, but the risk of dealing with their clearly inadequate customer service and returns process isn't worth it. The owner should focus more on managing the business instead of public appearances. They seem indifferent, as they rarely respond to reviews, and when they do, it takes about two weeks. I gave 2 stars because the product itself is well-made and appealing; if it hadn't arrived damaged, my experience would have been much better.
I just received my new chore jacket and I absolutely love it! It's very well made from high-quality fabric. I had initially purchased another brand's version of a chore coat, but it was a poor imitation of this one, so I had to return it.
This company is outstanding overall. Their products are high quality, very well made, and offer great value for money. They support British manufacturing and are ethically sound. I've ordered many items without any issues and have never needed to return anything. Shipping is super quick, and everything arrives in recyclable packaging. I recommend them without hesitation.
The item was fine, but the price was quite high and usually outside my budget. I purchased from this company because I admired their ethos. However, I found the customer service lacking, which makes me reluctant to buy again. I received no email confirmation of my order or dispatch, and when I inquired about the order, there was no response. I began to worry it was a scam website, which is an unpleasant feeling after spending a lot of money. There’s really no excuse for not providing order acknowledgments these days. They should address this issue promptly.
My experience has been typical of a company that uses a cheap and unreliable delivery service. To make matters worse, there’s no way to contact the company by phone, and my patience is wearing thin regarding the whereabouts of a gift ordered weeks ago. It’s disappointing treatment from what is expected to be an ethical company.
I bought a pack of three sport socks, my first purchase from the company. The online ordering process was straightforward, and the quality of the socks is outstanding. Their mission is admirable, and for the first time, I feel good about buying socks! Based on this experience, I will definitely consider purchasing more garments.
The transparency of this company is commendable; they deliver exactly what they promise. Unlike many others, they avoid unrealistic sales and delivery claims, focusing instead on fair dealings and good communication. The products I've received have been excellent, all delivered on time, and their commitment to staff and the environment is commendable. Among all the companies I buy from, they leave the warmest impression. Additionally, they never solicit reviews, which I appreciate.
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