Review Time
Excellent customer service!Tamara was a huge help and a great problem solver! She is knowledgeable in the products and systems, and got everything sorted and ship to go beyond my needs.This is the reason I continue to shop at Competitivecyclist.com Thank you so much T.Stone!!
While most businesses are turning to AI for customer support, Competitive Cyclist and Backcountry are doubling down on what humans can do best – building real relationships. They’ve come to an amazing conclusion: pair knowledgeable customer service reps directly with their clients.I’ve been preparing for a global bicycle expedition for several months, and Tamara S. has been an essential part of my success. Calls, emails, invoices, return labels – it has felt like I finally have a two-person team supporting me through this complex preparation.Major kudos to Competitive Cyclist and Backcountry for investing in engaged, human-to-human customer service, and deep thanks to Tamara S. for her expertise, professionalism, and genuine support every step of the way.
I HATE having to do returns and exchanges for wrong sizes- but Tamara S. at Competitive Cycist made it SO easy. Return label and reorder was done for me before I walked downstairs to the printer! I would have bailed on online shopping for cycling gear, but I’ll be back.
Tamara S provided an excellent customer experience in helping me navigate delivering of a new bike frame. She was patient, thorough and proactive during my interaction. She provided post call follow-up and reached out to me via email with status updates.
Rhett T absolutely crushed it. Hooked me up with as many savings as possible for customer loyalty. Gave me all sorts of expert advice on product choice give my riding interests and equipment. Also did the utmost to get it to me as quickly as possible. 5 star service without question.
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High-end online supplier of road, mountain, multisport and track bikes, aero wheelsets, suspension forks and like components. Products, product profiles, photos, specifications, and geometry provided.
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