Review Time
If I could give less than one star I would!The owner was quick to measure up and take a deposit but once he had my money, the communication became a one way street.. Numerous fitting appointments were agreed but no-one turned up, no phone calls, nothing!My calls weren't picked up but replied to via messenger or sms, strange stories as to why the owner didn't make it: "the blinds had been delivered to the wrong shop", "he was in hospital" etc etc.Very insulting and frustrating that they were happy to waste my time and tell blatant lies.In the end I went to the shop and demanded a refund, I am in no doubt that had I not done that, I would still be waiting. (The owner did say that he would bring the money to me but as with all the other things he told me, that was also a lie).*Edit Amazing how quick you are to reply here, but when it comes to actually doing your job, you're nowhere to be seen or heard from!You and I both know, that your fitters were not running late but if they had been and you'd actually contacted me, perhaps we could've resolved the matter. Also, what I "did in your shop" was to stand well away from your(pretty rude) assistant and wait for you to transfer my money back to me.If you'd had the guts to face me, she wouldn't have to deal with unhappy customers, which is exactly what I said to her.You put her in that position-not me, but from her apparent lack of customer care skills, she was unable to see and accept that.The fact that you attack anyone on here who posts a negative review speaks for itself.*Edit no 2I did not turn up unannounced, I had told your assistant in person when I went to your shop the day before you'd promised me(for the third time) that you'd definitely be round to fit my blinds.I also told you, when I was on my way there.If you had any decency you would admit, that you messed up big time and apologise for wasting my time for several months but alas...
If I could give less than one star I would!The owner was quick to measure up and take a deposit but once he had my money, the communication became a one way street.. Numerous fitting appointments were agreed but no-one turned up, no phone calls, nothing!My calls weren't picked up but replied to via messenger or sms, strange stories as to why the owner didn't make it: "the blinds had been delivered to the wrong shop", "he was in hospital" etc etc.Very insulting and frustrating that they were happy to waste my time and tell blatant lies.In the end I went to the shop and demanded a refund, I am in no doubt that had I not done that, I would still be waiting. (The owner did say that he would bring the money to me but as with all the other things he told me, that was also a lie).*Edit Amazing how quick you are to reply here, but when it comes to actually doing your job, you're nowhere to be seen or heard from!You and I both know, that your fitters were not running late but if they had been and you'd actually contacted me, perhaps we could've resolved the matter. Also, what I "did in your shop" was to stand well away from your(pretty rude) assistant and wait for you to transfer my money back to me.If you'd had the guts to face me, she wouldn't have to deal with unhappy customers, which is exactly what I said to her.You put her in that position-not me, but from her apparent lack of customer care skills, she was unable to see and accept that.The fact that you attack anyone on here who posts a negative review speaks for itself.*Edit no 2I did not turn up unannounced, I had told your assistant in person when I went to your shop the day before you'd promised me(for the third time) that you'd definitely be round to fit my blinds.I also told you, when I was on my way there.If you had any decency you would admit, that you messed up big time and apologise for wasting my time for several months but alas...
Complete Shutters installed our 3rd set of shutters in our home today, and we couldn’t be happier. They have all been installed over a 4 yr period, as & when renovations have allowed. All windows are now complete! The first 2 sets were the plantation version, of which we have been thrilled with the quality. Today’s set have been installed in our kitchen & en-suite. CS suggested we go for the PVC option instead of plantation, being waterproof so more practical in these rooms. I must admit, I was slightly apprehensive about going for PVC as imagined they would look like the shiny window frames you see, and what I wanted was to match the plantation ones we already had. Daniel assured me they would look the same, and he was absolutely right - I am over the moon with the PVC version. They really do look identical to the plantation - no one would ever know the difference! Excellent quality! Usually by choosing the PVC option, it would provide a quicker lead time, but unfortunately Daniel was let down by the supplier due to poor quality when it arrived at CS, so there was a short delay due to reordering with a new supplier. I can imagine when this happened it must have been pretty stressful Daniel’s end as he is genuinely very passionate about providing the best quality & service for his customers, and yes it is disappointing our end when we are excited for the install, but it has been well worth the wait, and we appreciate his integrity & high standards! Daniel always kept us informed at every stage. The installation guys were quick & efficient; even hoovered up after themselves. They also kindly fixed the base of one of our other sets, which my husband had accidentally broken when he thought it would be stable enough to carry his 14st when standing on it to hang fairy lights! Overall, we have nothing but positive feedback for Complete Shutters, and would therefore highly recommend them. If we ever extend our current home further or move to another house that requires shutters, we will most definitely be contacting CS again! Thank you so much for all that you & your team have done for us Daniel, it has been great doing business with you and we wish you all the best! Annie & Darren Woolnough
Complete Shutters installed our 3rd set of shutters in our home today, and we couldn’t be happier. They have all been installed over a 4 yr period, as & when renovations have allowed. All windows are now complete! The first 2 sets were the plantation version, of which we have been thrilled with the quality. Today’s set have been installed in our kitchen & en-suite. CS suggested we go for the PVC option instead of plantation, being waterproof so more practical in these rooms. I must admit, I was slightly apprehensive about going for PVC as imagined they would look like the shiny window frames you see, and what I wanted was to match the plantation ones we already had. Daniel assured me they would look the same, and he was absolutely right - I am over the moon with the PVC version. They really do look identical to the plantation - no one would ever know the difference! Excellent quality! Usually by choosing the PVC option, it would provide a quicker lead time, but unfortunately Daniel was let down by the supplier due to poor quality when it arrived at CS, so there was a short delay due to reordering with a new supplier. I can imagine when this happened it must have been pretty stressful Daniel’s end as he is genuinely very passionate about providing the best quality & service for his customers, and yes it is disappointing our end when we are excited for the install, but it has been well worth the wait, and we appreciate his integrity & high standards! Daniel always kept us informed at every stage. The installation guys were quick & efficient; even hoovered up after themselves. They also kindly fixed the base of one of our other sets, which my husband had accidentally broken when he thought it would be stable enough to carry his 14st when standing on it to hang fairy lights! Overall, we have nothing but positive feedback for Complete Shutters, and would therefore highly recommend them. If we ever extend our current home further or move to another house that requires shutters, we will most definitely be contacting CS again! Thank you so much for all that you & your team have done for us Daniel, it has been great doing business with you and we wish you all the best! Annie & Darren Woolnough
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