Review Time
AVOID! Dreadfull customer service! We have been trying to cancel our service now for over a year but their telephone and email system is not customer friendly to say the least! You cannot leave a voice message detailing a problem, or request a callback; and no one responds to emails; or the worst you get int an endless telphone routing loop. And I though they were supposed to be tech experts.
A company I used to work for used this as the primary way to book travel. We booked flights, cars, and hotels through this travel platform. A pro is that I think the travel platform is very easy to learn and use. I would book on behalf of a couple people and it made it easy to switch profiles and all of their information was stored. A con was that a lot of available flights would not show up when you do a search. I would have to end up just booking directly on JetBlue because Concur didn't show all the flights.
I hope our company will move away from this.1-. Hotel room description is poor and unclear about the inclusion (or not) of extras such as breakfast, room size, etc Why do you need so many different prices for a room without this basic info?2-. Upload receipts: Yes, it is handy to upload "on the go" but you need an extra app to edit the photo so it only shows the actual receipt and not the background.3-. Try to put the receipt into your phone without connection. As a basic App you should be able to have your receipts stored in your phone until you have connectivity.4-. Mandatory fields: why is it not possible to have it "remembered" from recent receipts so you do not need to enter into each one again.Maybe the finance people like it as it gets their info "in" but for the travellers it is a pain in the back side.
Claim your business profile now and gain access to all features and respond to customer reviews.
SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.See more
