Review Time
Given one star as it is not possible to give zero. I've used three of four different expense and travel management systems during my career, but concur stands out as a uniquely bureaucratic inefficient time consuming value subtracting software utility. Of course, it depends on which business rules were activated when the system was set up in your company, which in my case is microchip. The company adopted a stringent selection of settings resulting in vp's spending several days or more trying to resolve five dollar receipts. I counted twenty six emails when personally making one travel reservation which involved two stops. There is no question that it is completely ineffective.
Software stuck in the 90s, it's barely believable. Each page takes 30 to 60 seconds to load. If you press a button with the wrong timing you might loose or corrupt your booking. UI is confusing, and rooms and flights descriptions are THESE ALL CAPS sentences from the 70s software that didn't support lowercase.I'm not really sure why they are still in business, for their integrations I suppose.
Very sorry to say, but the people who programmed this should be totally ashamed of themselves. Never did I have a tool that was this crappy. Filling in a simple expense is too much for this tool. Itemizations, iterations. All hidden in different fields and even when filled in correctly the tool overloads you with errors. 1 star is even too much. Shame on you.
We had no help with iimplementation. Finally got the system up and running but couldn't pull reports. Had to pay $2K per month to get someone to help, they would only meet 2 times per month. In the second meeting, determined would have to upgrade and pay more to get the reporting required. This whole system and implementation was painful. The lack of support and requiring us to put in more and more money was a huge disappointment
Worst company I have ever had to deal with in my life. Me and my band mates have been Waiting for a payment since October 2024. When we finally managed to submit an invoice after numerous complications. They have sent it back because the dates don’t match with the date that we submitted the invoice to the date we actually did the work. It’s absolutely ridiculous. I would advise if you ever get booked to do work through the Greene King pub company or any other company that Deal with SAP concur, Just cancel the booking and find somewhere else!!!!
Unprofessional, hostile, rude, condescending, useless, they do not care, zero empathy, they don't bother reading your messages or even try to understand your concerns. Takes more of your time than it saves time. They never come up with a solution, only try to sell you an upgrade to something that doesn't work. You'll go around and around in circles with support team. You are being passed around like a hot potato. It took more than a year to implement and in the end we abandoned the project. An alternate supplier did it in a couple of days. The executive are a bunch of children and the project manager doesn't know what he's doing. Biggest shit show I've seen in my career.
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SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.See more
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