Review Time
It is the worst way to get paid, the app is so confusing and doesn’t work and the time to eventually get paid is about 8 weeks. The manager who hired me was so apologetic that I had to be paid this way DO NOT GET PAID BY CONCUR!! You have been warned
If I could give a zero, I would. Just tried to call from the UK and I have been told that because my flight isn’t departing within 48h I needed to wait 7min and call again as they officially don’t open until 8:30am. When asked if f I could put a complaint when the minimum waiting time is over 25min, this guy hanged up!!!! Horrible service, is never easy to get through and it’s the second time calling about an issue cause it was already after hours yesterday after more than 1h waiting.
Not sure what is going on with all of the 1 star reviews. We have used Concur for about 10 years and are very happy with it. I suspect either the solution was sold to smaller firms that don’t have internal resources to support the app or it was sold and configured by an unqualified 3rd party. Their mobile app is stable and easy to use. The app has the ability to take a picture of your receipt, auto crop, and auto discover the transaction type and value. Saves me a ton of time. Filing a report is also very straightforward. We also use it to book our travel. I think your success here will depend upon the travel agency partner you choose. Otherwise we were very happy with the functionality offered. We integrated Concur with our Oracle ERP. The expense data are imported directly into the GL with all of the correct coding. Saves the finance team a ton of time. Their services and support team was good. Although, they were better before their acquisition by SAP. Overall, I would buy Concur again.
I've used Concur at two of my previous companies for over 15 years in total, up until January 2022. It takes SO LONG to get anything done, building a report is just far too complex, even with all my experience using the tool each month.I still would regularly get misreads and errors when attempting to upload photos. To save time, I and most of my colleagues preferred emailing pictures of our receipts to the HR team, with a small Excel table summarising the reasons behind our spending, and they would input the expenses to the platform. This was much quicker for the employees, although meant we would only get reimbursed every few months once we found time to build a report. I'm sure it wasn't a lot of fun for HR to spend their time on!Seems Concur was a great option a few decades ago, but clearly technology (and especially mobile apps) have progressed significantly over the past few years. Sadly it seems SAP no longer want to invest in Concur to keep up with more modern solutions.
If I could give zero stars I would. Absolutely awful website. Sent email saying change something ( there is only one option, not my fault it wouldn’t open) I’ve spent an hour trying to alter it. And the person who sent the email can’t be bothered answering my question. Has to be the worst company I deal with. Absolutely awful. Volunteer as a Covid vaccination clinic steward in a rural area. I have submitted so many claims as I have attended dozens of clinics. So far I’ve received 2 payments totalling less than £20. It’s really nice to know I’m subsidising the UK government, working for free and can’t even get my petrol paid. Concur is abysmal. Impossible to contact them.
I tried to get ahold of customer service for over an hour today :Went to the website, could not use the “Bot” for help as it had it own list of questions, not related to what I neededCalled 855 895-4815 / 888 883-8411 / 877 901-4960 and could not ever reach anyone or leave a message to call backTerrible Customer Service
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SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.See more
