Review Time
Choice of the articles and purchase process was good.
But then i received the parcel (an inverter) where there was a loose part inside. So i returned it and wanted to use the return delivery to ask for a smaller version of the inverter. But i don't get any answer on my mail and have nowhere a possibilty to call a helpdesk.
So i'm still very uncertain what i'll receive.
Choice of the articles and purchase process was good.But then i received the parcel (an inverter) where there was a loose part inside. So i returned it and wanted to use the return delivery to ask for a smaller version of the inverter. But i don't get any answer on my mail and have nowhere a possibilty to call a helpdesk.So i'm still very uncertain what i'll receive.
The material I ordered was not immediately available for delilvery. It was scheduled for on March,4. I had more then one big week to modify my original order with the goal to order a more sophisticated item. I tried via "contact@conrad" and I tried also to find a phone to get in touch and hear about the possibilities. Somewhere Conrad tells his customers that the only way to cancel or modify an order is to give a call. Nowhere I found this number !!! NOBODY answered to my written message. Fully disappointing is 't not ?Never again such an experience !
The package was sent back on the last day of pickup. This is an ongoing problem with postNL, in the last two years i have never had a package sent with them arrive at my house and often the pickup information is completely incorrect. This leads me to reorder many of my orders until i finally get what i ordered. That also means that i often do not get what i needed on time...
The delivery dates on Conrad’s website are nothing but false advertising. Every item I ordered was marked as “available by 12/02/2025” — supposedly deliverable within 3 days. In reality, I waited over a month, with the last item arriving 35 days after order.Their pricing may be competitive, but that’s the only good thing I can say about them. If you’re counting on fast or reliable delivery, look elsewhere. Conrad clearly can’t live up to its own promises.
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