Review Time
Brilliant purchasing experience. We bought bespoke baubles for our charity. Our design was reproduced really well with great definition and colours, the weight of the bone china bauble was good and the velvet ribbon added a perfect finish. The packaging was very professional. Turnaround was fast. We couldn’t be happier !
The Contrado team truly went above and beyond with a very high profile gift we were asked to turn around in a very short period of time. Not only did they move mountains to deliver the product on time, the product and fabric quality they suggested was incredibly well received. I would recommend Contrado to anyone - from product to service, they are the best in the business!
Very hit and miss on production quality. Sometimes pretty good but when it goes wrong, it goes very wrong.I spoke with an agent on Friday, regarding a Tea Towel order (the background colour was incorrect and so was the printed imagery). I emailed requested information and photos and received an emaild ticket number (C25-1010-1330-02XXX ), noting I would be contacted within 2-3 hours. I have received no contact. I called this morning and waited on hold for 45 minutes; after which there was a notification that "there is an error with call forwarding" and the call was disconnected!!!!!!I tried the online Chat facility (also not working). I tried the online form option (also not working - get an error message)There was clearly a production issue with this order (I was sent an extra foc item with a note saying there was an issue). The right course of action would be to offer to remanufacture - the cost to Contrado = very negligible. The cost to Contrado reputation, by their lack of customer service = very high... For more details look at the email & photos and sort out without me having to try to contact you again.If you can't do that then I'd like a refund for the items and i'll take all future business elsewhere.***UPDATE*** After review posted I was contacted by Customer Service. Contrado did then endeavour to rectify the production issues. Shame it took a public review to get any response. Suggest Contrado make adjustments to their procedures to mitigate customers having to go to such extreme methods
Order #3234394 | October 2025SummaryDO NOT use this service for professional POD business. Multiple severe quality failures, refusal to take responsibility, and ultimately ghosted after 6 days of no response.Quality Issues Documented:1. Dramatic Color InaccuracyThe t-shirt colors were severely oversaturated with green and blue tones, completely different from my design specifications. Ironically, their own packaging box displayed the correct colors, proving they have the proper color profile but failed to apply it to the actual garment. When confronted with this evidence, they claimed it was "the best possible" result for fabric printing - unacceptable for a professional print service.2. Design Distortion - Technical Printing ErrorThe entire design exhibited vertical stretching. Circular elements (including a logo) appeared elliptical, proving the design was improperly scaled during printing. This indicates their pre-press process failed to compensate for fabric tension during printing - a fundamental error that any professional print service should avoid.3. Poor Construction QualityShoulders poorly sewn and sticking upExcessive garment lengthLoose, poorly finished neck rimStiff, cardboard-like fabric texture even after washingOverall unwearable quality4. Packaging IssuesT-shirt box arrived with one flap unsealed, suggesting poor quality control throughout the process.Customer Service Experience - TERRIBLEInitial Response:Deflected responsibility with technical explanationsBlamed "fabric absorption" for dramatic color errorsOffered insulting 10-15% compensation for completely unusable productClaimed no other customers complained (defensive, not solution-oriented)Second Response:Refused full refund despite documented evidenceClaimed severe quality issues represented their "standard procedures"Still deflected responsibility for measurable technical errorsRemake Offer:Finally offered remake but asked ME to provide new design files in "sRGB color codes"Shifted responsibility to customer instead of fixing their production processTeam "could not identify" obvious design distortion despite photographic evidenceFinal Response: NONEAfter declining the remake and requesting a refund with clear documentation, they have ghosted me for 6 days with no response whatsoever.EvidenceI have extensive photographic documentation showing:Color comparison between packaging (correct) vs. t-shirt (wrong)Elliptical distortion of circular design elementsConstruction defectsAll email correspondence showing their refusal to take responsibilityBusiness ImpactThis was a sample order to evaluate their service for potential larger orders. The combination of:Multiple quality failuresRefusal to acknowledge errorsPoor customer serviceBeing ghosted when requesting resolution...has made it impossible to consider them as a business partner.RecommendationAvoid this supplier if you're running a professional POD business.The quality control is inadequate, they refuse to take responsibility for clear production errors, and they will abandon you when you push for appropriate resolution. Their packaging shows they CAN produce accurate colors - they just don't apply proper quality control to the actual products.Save yourself the headache and find a supplier who:Takes responsibility for production errorsHas proper pre-press compensation processesProvides adequate customer serviceDoesn't ghost customers seeking legitimate resolutionsUpdate:Currently pursuing payment dispute through my bank due to non-responsive customer service and defective product. Would not recommend to anyone seeking professional quality POD services.Date of Experience: October 2025Order Number: 3234394Would I order again? Absolutely not.UPDATE - Resolution:After posting this review, the company responded quickly and professionally. The Customer Service Team Lead personally handled my case and issued a full refund within 24 hours ( we rendered the t-shirt and box unusable). They also offered a goodwill gesture and personal assistance for any future orders.Final Assessment:Positives:* Eventually did the right thing with full refund* Senior management intervention was professional* Acknowledged the issues and resolved promptly once escalatedNegatives:* Quality control issues remain unaddressed* Initial customer service was inadequate* Only resolved after public review pressure* Their explanation that they "don't make adjustments" to files is concerning for a professional POD service
Wasted time with contrado. They don't have the right tool to edit images completely rubbish.And now wait to see a reply from them I bet will come back no order found and please contact us to solve the issue just to make the response review look good for other customers
I wanted to thank you for the care you took over my order. This is an exciting new product line for me and I am launching it with a competition in Marie Claire magazine. I was thrilled when I opened my parcel. The colours were even better than I had imagined them and very true to my original concept. The stitching and overall finish of the bags was perfect. I took the bags to show family and my sister has commissioned a different type of bag as a birthday present.
The customer service advisor was extremely knowledgeable, professional, friendly & helpful in assisting me in achieving the best possible canvas portrait, from an unusual photograph, which was difficult to reproduce.. My mother in law was absolutely thrilled to bits with her gift & the quality was top notch.
Ordered fabric labels and over half are unusable as the print is off centre. Also not folded as shown in the images. Spoke with chatbot - response was they are manually made. I'm waiting for a response from their team which could apparently take up to 2 days. Not useful when you have products needing labels, and the contact forms on the website don't work. UPDATE - the team at Contrado are working to send a new batch of labels asap. Will update again once the new order is received.
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Contrado means to assemble and deliver. Based in London as a one stop production facility that specialises in making quality custom products on demand. Contrado enables creative people to build brands, and give consumers the chance to find exclusive, exceptionally well-made designer products.
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