Review Time
I’ve just received my order (3194752) and I’m extremely disappointed. The colours are nothing like what was shown online — instead of being bright and white, the print is dull and looks like it has a sepia tone filter over it. It’s completely different from what was advertised.For the high price I paid, I expected much better quality. The final product looks cheap and poorly printed, and I honestly feel misled. I won’t be ordering again and wouldn’t recommend this company based on my experience.
great prints but their website could be greatly improved, the design interface is stuck in the 90s, why is the screen that you're placing your artwork (AKA the most important part of the whole process) tiny? It's so small that it makes placing and moving artworks basically impossible. Everytime you change the length of the fabric it completely messes up the design meaning you have to do the tedious process all over again.
Edit 15/1/24After refusing to refund me saying they would reprint my order I approved the reprint on 9/1. I was then asked on 10/1 if it was approved again...yes. On 12/1 i got an email saying they were having technical difficulties printing but no timeline on when i would actually receive this replacement. Again I have requested a refund. This is beyond a joke now. ------I ordered a print before Christmas with quick delivery, it arrived on time so i have no complaints there. However when it arrived the fabric was printed incorrectly, with no seamless repeat. Thinking it was my error I checked the preview I got in both my email and my online account, both were absolutely fine so I got in touch with Contrado. They replied to me on 25/12, telling me it was my fault that the repeat wasn't seamless (despite my preview being correct) but they would replace it for me. Fine, it missed the date I needed it by but not the end of the world. I waited a few days before emailing requesting an update on when I would receive my replacement fabric. No reply. So I called this morning and was told I would get a reply by email. Yet again they tried to gaslight me by saying it was my fault the fabric was wrong, the print wasn't a seamless repeat (it is) and that there was an error in the portal (nothing to do with me!) but i needed to recreate my print as a regular tiled repeat instead of a half drop to get the correct result?!?!?Basically they have rotated my tile 90 degrees, so this is why it wont print seamlessly. But this is apparently my fault EVEN THOUGH THEIR WEBSITE PREVIEW AND MY EMAIL PREVIEW IS CORRECT!I have requested a refund because I don't appreciate being continually blamed for something that isn't my error, and i won't wasting more time recreating the print because they can't seem to manage the simplest of orders. They are now ignoring me. Unprofessional customer service. I won't be using them again or recommending to anyone else.
I’ve recently taken advantage of their free remnants offer (just £5 for p&p). The parcel delivered had a good mix of different fabric types, different gsm and levels of elasticity. All except one were white though. The remnants were well-sized, most of them were at least twice as big as a fat quarter, which was impressive.I will consider similar offers and maybe purchasing other fabrics from them in the future.
I received my initial order in good time, but sadly one item had been damaged in Transit. I contacted the customer service team and Bhavna responded very quickly and arranged a new product in double quick time, which I received today and was in mint condition. I cannot rate Bags of Love and Bhavna in particular any higher. I would not hesitate in using BOL/Contrado again, and also would highly recommend anyone else to do so.
Claim your business profile now and gain access to all features and respond to customer reviews.
Contrado means to assemble and deliver. Based in London as a one stop production facility that specialises in making quality custom products on demand. Contrado enables creative people to build brands, and give consumers the chance to find exclusive, exceptionally well-made designer products.
napacabs.com
www.mber.london
charlottesweb.com
hushpuppies.co.uk
britishfoodstore.com
lowpricefoods.com
dimo-diagnostic.net
coinstake.in
trinityclubcompetitions.co.uk
liberty-group.co.uk
