Review Time
I ordered a 49inch monitor on a Thursday which they promised a delivery on Friday. Today is Saturday and I still did not receive the monitor.
I called the first time and the agent was very rude, telling me go to hell and refused to contact their team leader - hang up on me
2nd time I called the agent was okay, but telling me they cannot do anything and. Ishould have read the fine print where they sayd this is not a prmoise while the UI shoes clearly it is a promise on their website
They are trying to win small and cannot be trusted in any case, if you have any other option to order from somewhere else, do not bother with CoolBlue
I ordered a selfie stick for my camera and it was shipped to Italy. After waiting for 15 days, it still hasn't arrived. I reached out to the support team for a refund, but they are unable to help because they don't know the location of the product, they don't ship to Italy, and they keep asking me to wait. This experience has been frustrating; I wouldn't recommend purchasing from them.
My gaming chair broke, so I decided to buy a new one from a certain retailer that promised next-day delivery. However, after five days, they only notified the courier without actually shipping the package. I won't be ordering from this retailer again.
My gaming chair broke, so I decided to buy a new one from a certain retailer that promised next-day delivery, as I needed it for comfortable work. However, five days later, they only notified the courier but haven't shipped the package. I won't be ordering from this retailer again.
The delivery service is awful. The promised next-day delivery never happened, and my package was marked as 'delivered' even though I never received it. After a long wait on the phone, I reached customer service, but they were unhelpful. I had to file a missing parcel report and request a refund immediately. I won't order from this retailer again and don't recommend it to others.
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Coolblue ist der kundenfreundlichste Elektronikhändler in den Niederlanden und Belgien – und seit 2020 auch in Deutschland. Seit unserer Gründung im Jahr 1999 tun wir alles, um unsere Kund*innen glücklich zu machen.
Unser Sortiment ist groß: von Smartphones und Laptops bis hin zu Waschmaschinen und Fernsehern.
Aber was uns besonders macht ist unser Service.
Wir machen fast alles selbst – mit unserem eigenem Liefer- und Installationsservice, unserer Website, der App, und unseren 4 Stores in Düsseldorf, Essen, Dortmund und Frankfurt.
Das bedeutet: Wir liefern Haushaltsgroßgeräte nicht nur schnell, sondern auch zuverlässig – bis an den richtigen Platz, auf Wunsch inklusive Anschluss.
So stellen wir sicher, dass alles reibungslos läuft – und unsere Kund*innen am Ende mit einem Lächeln dastehen.
Coolblue. Alles für ein Lächeln.
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