Review Time
I wish I could rate this lower than one star. I was charged €56 for account verification without being fully aware of the cost beforehand. The company refers to this as a 'contribution,' but it feels more like a required payment that is misleadingly presented. When I requested a refund, they refused. I'm closing my account. This experience has been very disappointing and unethical.
My account was unexpectedly blocked without any notice or reason, despite having paid for a year's verification. The number of active users is minimal, and the platform feels entirely lifeless compared to its previous state. I highly recommend avoiding a subscription.
My account was unexpectedly blocked without any explanation or warning, even though I had paid for a year’s verification. The number of active users is very low. The platform feels completely inactive compared to what it used to be. I strongly advise against subscribing.
I was charged around €70 for a lifetime verification on a platform that I never intended to purchase. On December 21, I thought I was completing a standard free verification step, which is common on many sites. At no point was it clear that this was a paid lifetime service. When I noticed a payment was being processed, I quickly closed the payment window using the cancel option. Despite this, the payment was completed. I reached out to the support team immediately to explain that the charge was unintentional and that I had attempted to cancel the process. The representative informed me that nothing could be done and that a refund was not possible, citing their terms and conditions. I followed up multiple times, reiterating that I never meant to make this purchase, but I received the same refusal each time. I believe this charge was made without my informed consent, and the refusal to refund an unintentional payment for a digital service is unfair and misleading.
I am writing this review to alert other users about the misleading billing practices of a platform. On November 29, I subscribed to their service for €22.99. During the process, I was asked for my ID and credit card details, which were presented as necessary for verification only. At no point was I clearly informed that an additional €56 fee would be charged. There was no explicit opt-in, no transparent disclosure, and no clear consent given for this amount. After submitting my details, €56 was charged to my card without warning, and my account was marked as ‘verified’ almost instantly. This indicates that the so-called ‘verification’ is merely an automatic paid upsell, not a genuine verification step. I contacted support right away to cancel this verification and request a refund. Despite acting promptly and never agreeing to this charge, my request was denied. I later sent a formal notice outlining that the charge was unauthorized, the pricing was not transparent, and charging a consumer without clear consent violates consumer protection laws. To date, I have not received a refund, and there has been no meaningful resolution. This appears to be a deliberate billing practice designed to mislead users into paying hidden fees under the guise of ‘verification.’ I strongly advise anyone considering this platform to read every screen carefully and be cautious with their payment details.
Be cautious! This platform was once free but has now turned into a low-cost subscription service. The issue lies in their wording regarding ‘verification of payment method.’ You might think it’s just a way to confirm your payment details, but they charge $80 for it without providing anything in return. It’s unclear that this will cost you until after the fact. When I requested a refund, they claimed it was a financial contribution and thus non-refundable. Your membership is also considered a financial contribution, meaning if they continue to bill you automatically, you have no recourse if you decide you are unhappy with the service. This practice feels predatory. If this happens to you, please file an official complaint with the appropriate authorities.
After being a victim of sexual assault while using this platform, my profile was removed without explanation. I reached out to inquire about my profile access, and the response was curt, stating that my profile had been removed with no justification, and their decision was final. I am shocked by this response. It seems that the platform is protecting those who commit such acts while punishing and silencing the victims. This is troubling and reflects a disturbing disregard for the safety of users.
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