Review Time
Absolutely awful company. I paid £95 a month for 5 years then when I wanted to end my IVA to get a mortgage they forced me to pay £10,000 which was £2000 more than my original debt! Even after paying for all those years! So they actually added debt to me and then continued to take monthly payments with no way of cancelling it without talking to somebody which I nearly impossible! Dirty robbers disguised as helping people in debt. Avoid at all costs
I took out an iva with these rip off merchants my health subsequently took a dive and I struggled with payments. Any understanding from these "people" was completely missing i even had a call from one of their team saying you are behind on your payments what are you going to do about it in a very aggressive manner. When the iva failed my debt was exactly what it was when I began all my payments went to their fees.
If I could give them a zero I would. Contacting the financial ombudsman today to take my issue further. They totally blindsided me into my budget costs by pretending the call was for something else then just telling me the amounts i probably spend. I was so confused, I’m diagnosed with acute anxiety I started crying and now they are saying I owe £130 more per month. I also sent a full and final offer in months ago which they will not give me a proper response on at all. They are absolute charlatans and if I need to go to court I will.
I was emailed 15th December telling me they owed me money and to call them to give my bank details. The woman I spoke to said the amount was £875 and I would receive it in 5-7 working days. I called 24th, obviously there was nobody who can help me. I emailed 29th and eventually received a reply a few days later telling me the amount had needed to be recalculated and had been reduced by £50. No reason was given for this and over a week later I am yet to receive any explanation or my money. After paying back 3k and then settling the entire debt on top after receiving an inheritance. This totalling 15k, being hounded for the inheritance because they dont understand how probate and a house sale work. They were quick enough to take 12k off me in September!!
Terrible company. Went with them due 3job losses during covid pandemic. Since then they are harassing me with increase to payments and extending length if IVA. Emails are threatening and stressful.Do not consider this firm. Am considering legal advice against them.
Completed my IVA and made last payment sep 25thCalled today as not heard a peep since only to be told it WILL take (not can take) 6 months to receive completed paperwork - are you kidding me? 6 months? So I have to wait until end March 2026 before I can contact credit files to have IVA removed Girl on phone was so matter of fact as if she couldn't care less, and it was no big deal Why is this not clearly communicated by Creditfix at beginning or any time during IVASince my last payment have had zero contact from them. to confirm all payments have been made now, or indeed anything at all, which I consider extremely poor
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