Review Time
It was a great experience from picking a washer in the shop and having expert advice to delivery. 3 employees disconnected, installed and took away my old one which I paid for but everything was done. They were friendly, professional and punctual. Would definitely recommend currys as I purchased the washer on Saturday and was delivered on Wednesday
I have used Curry’s quite a bit over the years, experiencing positive outcomes in general.I was shopping for a PS5, and spotted that the console I wanted was a fair price , and that once purchased it would be delivered by DPD the following day.I duly paid, and was emailed my one hour delivery time slot.It is possible to track your drivers location once out for delivery, which I did, but when the information stated my delivery was 15 minutes away the message changed to ‘sorry our driver missed you’ along with what was a photo of the attempted delivery. The image was entirely black.I attempted an online chat with a Curry’s customer service representative, with an approximate 8 minute wait time to connect, with a message stating a response was pending.45 minutes later, and no response so I gave up.It seems that organisations set up systems for customer support these days specifically to make it impossible to speak to a representative, Curry’s and DPD both being guilty of this.The package was delivered the following day, and DPD are apparently investigating what went wrong.It’s Curry’s choice to use DPD, so I think they need to take responsibility too.I am not tech savvy, so on the day my console was due to arrive, I’d dragged my son away from his wife and 11 month old baby to set PS5 up correctly, so his day was wasted as well as mine.Do Curry’s care?I like the PS5 I now have, and will be buying more items to use in conjunction with, but doubt I’ll be purchasing from Curry’s after this experience.
I ordered a phone in the store on 21st November 2025 they said it will take 2 days to come so I ordered the phone to come in store next day and I paid for the delivery £6.99 but it didn’t come so next day I came in to check didn’t come it’s been 4 days I am in the store but no phone it was my birthday yesterday I thought I would get the phone on 25 but no I am still waiting for my phone
No standard procedure for staff to follow to assist the customer in the branch. I had to approach several staff to request for help, being informed by all of them that that they are all busy helping other customer. Stock level seems to remain the same for several weeks, I asked for a cheapest gas hob, they only had one in display, They gave me same answer around four weeks ago. in other occasion my son had more knowledge about the external drives than their staff who could only refer to online store when asked about different types of hard drives,
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