Review Time
The annual price pretty much doubled, for no clear reason. When I asked what this was for, I was sent a copy of the T's and C's, which did not give any indication of a 95% price rise. Simply that "The cost of your renewal is dynamically calculated based on a comprehensive evaluation of various factors, including but not limited to, the resources you require, Dash Media Productions Ltd's provider costs, overhead expenses, and the specific needs, services, and requests of your project."I have requested minimal content changes - a bit of text, a few photos, redirecting a link - in the entire time I've been with Dash, and now the annual fee is higher than the initial build.
Slap-DashI would like to first make it clear that I have fully read the Trustpilot Guidelines for Reviewers to ensure my comments comply with those guidelines.Please also be assured, that, despite the response from Dash, my claims are supported by written evidence, which has been presented to and accepted by Trustpilot.Accordingly, and unlike the directors of Dash, these comments are honest and are aimed at providing a fact based review, with constructive advice for anyone considering entering into a contract with Dash Media Productions. These comments are intended to serve two purposes. The first is to alert potential clients about the risks of dealing with what is termed, legally as a “Phoenix Company,” specifically Dash Media Productions, formerly known as Dash Media. Both companies have the same senior management structure, with both directors in place. The company's office and email addresses are exactly the same as before. For some time, the principal director and his management team have been responsible for financial disasters, owing clients who hold the status of being creditors, tens of thousands of pounds due to contracts not been delivered in good time. In addition, my company's experiences left ourselves strongly suspecting that Dash Media knowingly accepted contracts beyond their expertise.As the result of a receiving a woeful attempt to fulfil their contract, my company, pursued legal action against Dash Media Productions for the reasons mentioned above. (Also see point 1 to 5 raised below.) Yet, despite several warnings and a wealth of evidence, from our solicitors to Dash, the management's response was also woeful and evasive. Initially, our contract was supposed to have been completed in three months. Additional work, contracted by Cad3nce, extended this deadline to six months. However, even after eighteen months, completion of the work was nowhere in sight, leaving us with no choice but to take legal action.Consequently, Dash’s responses gave our solicitors no option than to initiate County Court proceedings to recover nearly £30,000 for incomplete work. This excludes projected sales profits of an estimated £500,000, (verified by chartered accountants) caused by the incompetence of Dash’s management, on the launch of the new company into its marketplace.Earlier this year, just prior to taking Dash to court, we discovered that the company had gone into receivership, owing HMRC approximately £300,000. Cad3nce and other clients, that had made proforma payments for incomplete work, were creditors. Despite their duty of responsibility to these clients as creditors, the Dash management did not inform creditors about the liquidation. Instead, they hid behind the minimum requirement of the law by informing Companies House and another placing a small notice, buried among the pages of The London Telegraph. I dare say that not everyone is a regular subscriber to this paper…During our legal preparations, we gathered extensive evidence, including written communication with the principal director. Additionally, I have written a lengthy, written, transcription with a former Dash employee. This interview reveals a chaotic management and deplorable treatment by the principal director to the company’s clients. This collected evidence, from both my own company’s experience and other companies, highlights a clear pattern of behaviour experienced by multiple companies:1. Initial enthusiasm and eagerness towards clients and their projects.2. Plausible and persuasive excuses when progress slows down.3. Failure to complete contracts in good time, despite extended deadlines.4. Clients are eventually left with no choice but to abandon projects entirely, or seek more professional companies to carry out the work.5. Requests for refunds are met with refusal or negotiations leading to severely reduced payments, staggered over a period of time.We have invoices, payment documentation, and written communication evidence to support all of these claims.The second purpose of this review is to reach out to other companies that have had similar experiences with either of the companies run by the same directors. Our investigations reveal that many companies have suffered due to their business practices, resulting in them being collectively owed well in excess of a hundred thousand pounds.We are amassing a dossier of evidence and invite other affected companies to contact us in confidence to discuss their experiences and consider further action.Gary Atkinson - Managing Director.
At Transmission Toys, we create unique, bespoke toys that spark imagination. When we needed a website to reflect our brand, we partnered with -dash, and it was the best decision we made.-dash took the time to understand our vision and suggested using Hydrogen and Shopify for our site. This combination provided a fast, customisable frontend with a robust, user-friendly backend. The result? A stunning and functional site that perfectly represents us.The -dash team – from project manager to designer and developer – worked seamlessly. Their expertise and dedication ensured our site was not only beautiful but also highly effective. Since launching, we’ve seen increased traffic and engagement, and the ongoing support from -dash has been fantastic.In short, -dash delivered a top-notch website that exceeded our expectations. We highly recommend their services to anyone looking for a standout digital presence.Thank you, -dash, for bringing our vision to life!SpencerTransmission Toys
We here at Wynyard Campervan Hire are a small company, the guidance through this challenge to raise the profile of our company and make it unique, visible and bespoke has been one guided by Reece and his team.The support network that Dash have in place is impressive and easy to make use of, along with a “solution to any challenge” this is a “can and will succeed” company, with a great range of products and solutions for all requirements.I would advise others to take advantage of the expertise and personable approach that Dash provides.
Dash Media was able to turn our website around in a really short amount of time. We were able to work collaboratively with Chris our assigned account manager who kept us in the loop all the way through. We will be using them again.
Working hand in hand with Dash has been an absolute pleasure, fostering an brilliant partnership where our services at Roar Motion seamlessly complement their needs and those of their esteemed clients. From the onset, Dash has exhibited an unwavering commitment to excellence, evidenced by their meticulous attention to detail in every brief received.Recently, Dash undertook the monumental task of crafting a brand identity and website for our new Podcast Studio venture. The level of dedication displayed by their design and development team in understanding our brief was truly commendable. Their exhaustive research and creative prowess not only met but exceeded our expectations, resulting in a finished product that perfectly encapsulates our vision.Collaborating with Dash has been an absolute pleasure, and we eagerly anticipate the prospect of embarking on further creative ventures together. Their professionalism, creativity, and commitment to delivering exceptional results make them an invaluable partner in our journey towards success.
Choosing the right team to update our re-branding and website at SOVO was crucial. We decided on -dash because of their clear dedication to understanding their clients' needs thoroughly.Working with Reece, Leah, and Jonny was a positive experience. Leah, our project manager, kept everything running smoothly, ensuring good communication and adherence to timelines. Jonny, our designer, effectively brought our ideas to life with a fresh and appealing brand that reflected the companies new direction.The new website and updated brand identity is everything we imagined with dash's artistic input. We appreciate the professional attitude and the personalised attention we received from the -dash team. It's been a genuinely productive partnership, and we look forward to what comes next.Thanks to everyone at -dash for their hard work and commitment.SOVO
I have worked with DASH on two projects from a personal perspective, and they have been excellent with regard to logo and website design. I am pleased with the design language and what is important is that they are good at listening to your needs. Reece (owner) and Kat have been our primary contacts, and they will help you navigate all the necessary decisions to get things moving, which is particularly helpful if you are not knowledgeable in this arena. The pricing and unlimited edits were a particular attraction, although there is an annual fee to factor in. I had been with another website designer company before and these guys are streets ahead in terms of their offering to clients. I thoroughly recommend them.
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Dash Productions is an award winning design agency specialising in bespoke websites. Our creative solutions are guided by key marketing principles, ensuring your company receives the business it deserves.
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