Review Time
Hi,
This is Swapnadeep.
I decided to purchase the product for a purpose. Order date is 9 th February, and at the purchase time it was showing the despatched date was 21-26 th February. That's why I have purchased it.
21 February is over, 26 th is over. March 26 th is over.
Then Dawntown give a new timeline that is 6 th February, 6 th February has passed.
Another timeline was given by Dawntown that was 10 March. 10 th March passed away.
Then they gave us a new timeline that was 27 March.
Today I received an email from Dawntown, There is a New Timeline that you are taking another 15-20 days.
Already 45 days are over.
Now they are refuse to Cancel my order and refuse to refund me.
Dawntown is doing fraud buisness.
I order nike air jordan 1 mid panda's like 5 months ago. Didn't get a refund so we filed a complaint in the consumer court and raised a dispute with the help of axis bank. They didnt answer calls, always had to switch phones for thwm to answer, they kept delaying the delivery. Upon pressuring them THIS much, the finally broke down and gave a refund. Will not buy from here again. EVER
Hi,This is Swapnadeep.I decided to purchase the product for a purpose. Order date is 9 th February, and at the purchase time it was showing the despatched date was 21-26 th February. That's why I have purchased it.21 February is over, 26 th is over. March 26 th is over. Then Dawntown give a new timeline that is 6 th February, 6 th February has passed. Another timeline was given by Dawntown that was 10 March. 10 th March passed away.Then they gave us a new timeline that was 27 March.Today I received an email from Dawntown, There is a New Timeline that you are taking another 15-20 days.Already 45 days are over. Now they are refuse to Cancel my order and refuse to refund me.Dawntown is doing fraud buisness.
“FRAUD ALERT — No delivery, No refund, No response”Ordered 2 pairs of shoes (New Balance 9060 & Hoka Bondi 9) worth ₹35,039 on Jan 8 from Dawntown. It has been over 2 months and I have received absolutely nothing — no product, no tracking update, no refund.Their customer support is non-existent. Repeated follow-ups have been ignored or met with vague responses. This is completely unacceptable for an order of this value.I am now filing a complaint with:Consumer Forum(consumerhelpline.gov.in)Cyber Crime portal (cybercrime.gov.in)My bank for a chargebackI strongly advise everyone to AVOID this store. Order DT17333OD — confirmed Jan 8, still unresolved.
DOWNTOWN is nothing but a SCAM.I placed a prepaid order (Order ID: DT14081OD) for AIR JORDAN 1 MID SE OXIDIZED GREEN on 8th July 2025, paying ₹8,299/- (₹7,999 + ₹300 shipping) via UPI. The promised delivery time was 2 weeks. As of 24th January 2026, I have not received the product or any update. I have made multiple attempts to contact the seller via calls and emails, but received no satisfactory response. The company has frequently changed contact numbers. The earlier numbers (9820716193, 9082200716, 7977108018) are now invalid, and the latest number (9619630527) does not respond.
I want to share my honest and personal experience with Dawntown Sneakers, Delhi.After placing my order on 31 December 2025, I initially started watching shoe review videos on YouTube related to my order and was feeling happy and excited. However, after checking Dawntown’s Instagram and reading some comments and reviews online, I started feeling afraid and doubtful, even thinking that I might get scammed. Although the mentioned delivery timeline was 7–10 days, from the very first day I started emailing and messaging them politely, asking for confirmation about when my order would be delivered. It turned out to be a long journey with a lot of ups and downs.Due to the delay and mixed reviews, I became very anxious and frustrated, and I even commented on Instagram out of concern. After continuous follow-ups, Risheek (Founder) and Unnat Raj stepped in and properly addressed my concerns, explaining the sourcing process. Communication could have been better initially, but they eventually took responsibility and stayed in touch.Finally, my sneakers were delivered by 23 January(Today) . I thoroughly verified the pair I checked it on CheckCheck and also validated it independently along with chatgpt and the shoes are 100% original, with correct tags, packaging, and quality matching New Balance retail standards. The wait was stressful, but it was worth waiting.I am also adding screenshots of Risheek’s replies and my AWB number to show that this is my real, personal experience and not a paid review. Overall, a genuine product was delivered. The initial delay caused frustration, but the issue was resolved and the commitment was fulfilled. With better proactive communication, the experience can be even better.
NEVER BUY ONLINE THROUGH THEM ..DONT LOOSE YOUR VALUABLE MONEY AND PEACE OF MIND !Order id :- DT17053ODOrder on 29 /12/2025Not received yet on 13/02/202620 mails done,no revert ...FAKE FAKE FAKEThey are looters and corrupt and don't respect and follow up on the costumers ..I had ordered a shoes through them on there website on 29 December 2025 and I was promised that my shoes any how would be. Ddelived on 17 jan 2026 ..After around 15-20 mail and follow up , no response from them, still to figure out when my Shoes Would be delivered ...I had previously also ordered, Shoes from lot of portals but dawn town is totally unprofessional, no customer service and there is no way you contact them ...TOTALLY FRUSTRATED AND DISGUSTED BY THERE WAY OFF WORK ..Attaching my order details too...Will take them to consumer court and Make them realise customers are not beggersDR Kapil singhal9782601131
These are some of the worst human beings to ever exist. I paid 16299 for my Adios Pro 4 on December 1, 2025, and as of today, jan 14, 2025, they haven't even sent out one unprompted email/communication to me. When I sent out over a thousand messages, phonecalls, and Instagram DMs, Dawntwon never responds, they're arrogant, self-centred pricks that steal your money and ghost you. I used a lot of civilised language to help them understand, and I will probably file an FIR on them, if things go on the same way. There is this incredibly smug, useless, lying, wasteful fool they have hired to manage orders and customers, named Unnat Raj. He makes sure your money is stolen and gone forever, and lies, cheats and scams you almost every call you make, with fake promises, and avoids you if your calls ever get through. Please don't order from them. Edit: My order has just arrived after days and days of daily messages, comments, and hundreds of posts tagging mumbai police, the CEO, and even asking my lawyer to send them a legal notice upon unfulfilment of my refund request... and I would like to check the authenticity of my product before changing my mind about any of this, especially after seeing an Instagram story from an Influencer (previously promoting Dawntown) saying Dawntown sells first copy shoes. I'm genuinely confused, annoyed, and extremely irritated by the inhumane treatment. If at least my product turns out to be genuine, I will still have to seek compensation.
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