Review Time
As all others reviews same experience here customer service is non existent I had one damage item and they keep promising that they will pick it up and bring replacement this from before Christmas and is February
And only from my side I call and I call and I call. Everytime the same answer like they coming but never came I had to call my bank in the end to get refund nothing from this company they don’t care about customers and I hope they end with none sad as the website is lovely but the people who run it liars and at one of the phone calls I heard someone swearing at the background so unprofessional they shouldn’t have a business if they don’t know how to run it avoid avoid avoid if you don’t want to get dissapointed .
As all others reviews same experience here customer service is non existent I had one damage item and they keep promising that they will pick it up and bring replacement this from before Christmas and is February And only from my side I call and I call and I call. Everytime the same answer like they coming but never came I had to call my bank in the end to get refund nothing from this company they don’t care about customers and I hope they end with none sad as the website is lovely but the people who run it liars and at one of the phone calls I heard someone swearing at the background so unprofessional they shouldn’t have a business if they don’t know how to run it avoid avoid avoid if you don’t want to get dissapointed .
The Bobble bowl I ordered arrived both scratched and with defects . Despite phone calls , emails and texts nobody has got back to me to arrange collection and refund as advised on website . Poor quality made in China bowl sold by an untrustworthy company
Wow, wow, WOWSER ... superb customer service from this fabulous company. I placed an order on Tuesday for Oscar the rabbit, stupidly giving them the wrong address (I'd recently moved in my defense)! After correcting the deliveryaddress, Oscar arrived on my doorstep at 8am on Thursday. How quick was that? Amazing service from the wonderful staff at Dear Grace. Thank you sooo much, the beautiful Oscar is now nicely settled in the hall at our new abode!
Sadly a really disappointing experience, i placed an order back in Black Friday, 26.11.2024.I was told in the email to allow 14 working days, which I was already annoyed knowing that I’d paid £6 delivery.After the 14 working days, I hadn’t heard anything I had to chase multiple times through email and insta. In the end I called, where she explained there had been an issue with the delivery and the items had arrived to the warehouse faulty so was waiting for more. Which I totally understood but made no effort to contact me, considering this was close to three weeks.I left it a few more days and called again, after all this was a Christmas present and time was running out. She explained it would be delivered the weekend or the Monday prior to Christmas Eve. I double checked she was sure I’d have it for Christmas she assured me this would.I then received a phone call on the 23.12.2024 to explain that I infact would not receive my package.My issue was there was zero communication, unless I chased it, other than the cal before Christmas Eve to say I now would not be receiving the item I was assured I’d have but also leaving me no time to order from elsewhere. It was a Christmas gift I was excited to give and could only source online.The only positive, the man who called me on the 23.12.24 was very polite.Sadly won’t be shopping with Dear Grace again.
Not sure whether this company is a scam or just incompetent:Order Number 1597417th Nov - made online order and received order confirmation email.25th Nov - received email confirming order had been shipped.25th Nov - received email from DHL confirming order had been collected. 26th Nov - received email from DHL stating that delivery had been delayed.28th Nov - received email from DHL stating that parcel was out for delivery for today. 30th Nov - received email from DHL stating that parcel had been returned to depot. 30th Nov - received email from DHL stating that parcel had now been returned to sender. 2nd Dec - called Dear Grace Home Interiors, explained the situation and expressed my concerns regarding receiving the item in time for Christmas as it was a Christmas gift. Lady informed me that other customers were having the same problem with DHL and she assured me that my item would be delivered in time, as she would now get it delivered personally by one of her team.9th Dec - Called Dear Grace Home Interiors for update, received voicemail box full message.To date, still no delivery of parcel, no contact/update from Dear Grace Home Interiors and I am unable to get through to speak to anyone for an update.I would not recommend anyone looking for a professional/stress free online shopping experience to buy from this company.
I ordered the Leona large and small plant pots. They sent me 2 small saying they did not have any large on but would send me one when they got them. I waited a while and truthfully eventually forgot. On Saturday the large Leona arrived, I could not believe it. I really did not expect to receive it. I am sure many companies would not have done this and am amazed that they did. The birds and other things I bought for the are gorgeous.
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