Review Time
After being pushing back 5 Times due to stock issues I was told Spoke to the MD David about the situation and was give bird protection as a goodwill gesture I can happily say my install is now finished and fully working I’ve got 20 panels and a Solaredge system with a Eddi installed it’s been working for a few months now with no problems Although I was pushed back I’m extremely happy with everything overall Thank you Deege Solar
Initially everything was fine.Sales were very clear about my options for panels, inverter and battery and their YouTube videos were very informative and reassuring. I paid a deposit and a date was set for installation. I was then told there were supply issues and the installation was postponed. This was at the height of covid and everything was messed up so quite understandable.The installation happened in two parts. First an electrician came and installed the cabling, battery and inverter. A day or two later the panels were delivered and left on my drive but the installer failed to arrive. A day later a man arrived to fit the rails and panels.He found that my roof wasn't quite big enough for all of the panels (initial survey was via Google Earth) and it was arranged with the office to deduct one panel from my bill. I then paid Deege the new outstanding amount.A few days later I heard a soft clunk from the inverter and I saw a red warning light. I called Deege and they talked me through the menu on the inverter to find the code for the error. The code was ID34 but that wasn't listed as a code in the user manual. The error went away after a few minutes and Scott at Deege said he would contact the manufacturer to investigate further.A few days later we figured out that ID34 meant overload. When an overload happened the inverter would shut down for a few minutes and I would be pulling power down from the grid again. I spoke to Scott again and he said the manufacturer was still investigating and might roll out a firmware update for the inverter. Summer wound down and the problem seemed to stop.Until the following summer.When it got sunny again ID34 came back. The panels add up to 5.7kw and the inverter is a 6kw model so it should be OK but the harder the sun shines the more likely I am to start getting multiple ID34s from around 10am.This is when things went really downhill with Deege. I would call and explain the problem and I would get a variation of Scott is busy/out of the office but will call you back as soon as he can. He very rarely calls back, when he does he assures me that I am his number one priority for a resolution but then nothing happens.At some point the inverter did get an update but the only difference I noticed was that the error changed from ID34 to ID34 Overload. There may have been one more update recently as now when ID34 happens the red warning light doesn't come on anymore.When the system was first installed I did not have a smart meter so could not get paid for excess generation and the supplier I was with did not install smart meters. That supplier went bust and eventually I ended up with Octopus and they installed smart meters for me. I then decided to apply to Octopus so I could get paid for the electricity I was pumping out to the grid. This is when I discovered that I did not have a DNO registration for my system. I contacted Deege and they said it was an oversight on the part of someone who had since left the company. They say that they have put the application in now but it could take up to six months for it to come through.In conclusion, I have a solar system that works unless it is very sunny. The system is saving me a lot of money, just not as much as it should be saving me as the inverter shuts down so often. It is frustrating to see the battery on full charge while I am paying for power from the grid. Communicating with Deege is beyond frustrating.
Initially everything was fine.Sales were very clear about my options for panels, inverter and battery and their YouTube videos were very informative and reassuring. I paid a deposit and a date was set for installation. I was then told there were supply issues and the installation was postponed. This was at the height of covid and everything was messed up so quite understandable.The installation happened in two parts. First an electrician came and installed the cabling, battery and inverter. A day or two later the panels were delivered and left on my drive but the installer failed to arrive. A day later a man arrived to fit the rails and panels.He found that my roof wasn't quite big enough for all of the panels (initial survey was via Google Earth) and it was arranged with the office to deduct one panel from my bill. I then paid Deege the new outstanding amount.A few days later I heard a soft clunk from the inverter and I saw a red warning light. I called Deege and they talked me through the menu on the inverter to find the code for the error. The code was ID34 but that wasn't listed as a code in the user manual. The error went away after a few minutes and Scott at Deege said he would contact the manufacturer to investigate further.A few days later we figured out that ID34 meant overload. When an overload happened the inverter would shut down for a few minutes and I would be pulling power down from the grid again. I spoke to Scott again and he said the manufacturer was still investigating and might roll out a firmware update for the inverter. Summer wound down and the problem seemed to stop.Until the following summer.When it got sunny again ID34 came back. The panels add up to 5.7kw and the inverter is a 6kw model so it should be OK but the harder the sun shines the more likely I am to start getting multiple ID34s from around 10am.This is when things went really downhill with Deege. I would call and explain the problem and I would get a variation of Scott is busy/out of the office but will call you back as soon as he can. He very rarely calls back, when he does he assures me that I am his number one priority for a resolution but then nothing happens.At some point the inverter did get an update but the only difference I noticed was that the error changed from ID34 to ID34 Overload. There may have been one more update recently as now when ID34 happens the red warning light doesn't come on anymore.When the system was first installed I did not have a smart meter so could not get paid for excess generation and the supplier I was with did not install smart meters. That supplier went bust and eventually I ended up with Octopus and they installed smart meters for me. I then decided to apply to Octopus so I could get paid for the electricity I was pumping out to the grid. This is when I discovered that I did not have a DNO registration for my system. I contacted Deege and they said it was an oversight on the part of someone who had since left the company. They say that they have put the application in now but it could take up to six months for it to come through.In conclusion, I have a solar system that works unless it is very sunny. The system is saving me a lot of money, just not as much as it should be saving me as the inverter shuts down so often. It is frustrating to see the battery on full charge while I am paying for power from the grid. Communicating with Deege is beyond frustrating.
I have just signed up to have solar panels and battery storage installed. I had to pay almost £4000 deposit which I did by bank transfer. I have had no confirmation or receipt and emails to admin are unanswered. I am left with the extra stress of worrying that the money has gone to the wrong account, or I’m the victim of a scam. If it’s not a scam, it would appear to be a very unprofessional company, who care very little about customer service.My next step is to contact Which? Legal Services to find out my legal options.
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