Review Time
Well the website and social media looks great doesn't it? I think they were even a Which Trusted Trader when I placed an order. They're not now. Unfortunately a flashy website is where the good bits end and the nightmare begins. First point of concern was the total lack of survey. Given the very grainy picture obtainable on Google Earth and the difficult pitch and dormers on my roof this was quite worrying. What then followed over a period of ten months was a laughable series of dates set and then cancelled, frequently at very short or no notice. No scaffolding had been arranged for any of these dates despite it being essential to access my steep roof. At one point there was a bizarre cancellation because the wholesaler "wouldn't release kit" to them.Many other excuses followed for cancellations, mostly blamed on a lack of kit - they didn't seem to make any effort to purchase components before the day of install which seems like a hopeless way to run a company.The supply issues were probably credible for the first month or two, but not subsequently as I watched several friends place their orders after me and get them installed within a couple of months. I eventually began to worry about the viability of the company and realised that in 10 months they hadn't even requested a DNO thus requesting the refund of my deposit. At this point the stated reimbursement delay grew from 14 days (stated in the original contract) to 30 days. Numerous phone calls and emails were ignored before and after cancellation. I had to threaten legal action before my deposit was refunded.
Well the website and social media looks great doesn't it? I think they were even a Which Trusted Trader when I placed an order. They're not now. Unfortunately a flashy website is where the good bits end and the nightmare begins. First point of concern was the total lack of survey. Given the very grainy picture obtainable on Google Earth and the difficult pitch and dormers on my roof this was quite worrying. What then followed over a period of ten months was a laughable series of dates set and then cancelled, frequently at very short or no notice. No scaffolding had been arranged for any of these dates despite it being essential to access my steep roof. At one point there was a bizarre cancellation because the wholesaler "wouldn't release kit" to them.Many other excuses followed for cancellations, mostly blamed on a lack of kit - they didn't seem to make any effort to purchase components before the day of install which seems like a hopeless way to run a company.The supply issues were probably credible for the first month or two, but not subsequently as I watched several friends place their orders after me and get them installed within a couple of months. I eventually began to worry about the viability of the company and realised that in 10 months they hadn't even requested a DNO thus requesting the refund of my deposit. At this point the stated reimbursement delay grew from 14 days (stated in the original contract) to 30 days. Numerous phone calls and emails were ignored before and after cancellation. I had to threaten legal action before my deposit was refunded.
Deege appears to be a company which places no value on customer service or communication. I got 6 quotes back in the summer for a solar installation. Deege appeared to be the best one. I carried out due diligence before placing an order and found 2 very negative reviews alongside some positive ones on Trustpilot. I asked Deege about these and was told that these 2 customers had been let down during lockdown because of problems with the supply chain. I was sufficiently reassured to place an order on 2nd August, was given an installation date of November 7th and paid the deposit on 12th October. I had no further communication until the week before the planned installation date, so emailed the office and was reassured that the installation was going ahead as planned. It didn’t, and I heard nothing more for almost 4 weeks in spite of 18 emails and phone calls from me. Deege said, without any apology, that they were moving my installation to January as they had had to lay off some of the installation team due to substandard work. I had by then lost all confidence in Deege due to non-communication, and requested cancellation of the contract. This was readily agreed to and a cancellation form was sent by return email. On completion I was told that refund would be made 7 days after processing the form. Once again this was the last I heard from them in spite of emails chasing an update, and a formal complaint, which was not even acknowledged. I was afraid that the company might be about to go out of business and found it very stressful. How can a company treat customers like this and stay in business? After consulting Citizens Advice, I sent a Letter Before Action advising that I would take Deege to court within 14 days and have now received the refund, but again no communication or apology!
Deege appears to be a company which places no value on customer service or communication. I got 6 quotes back in the summer for a solar installation. Deege appeared to be the best one. I carried out due diligence before placing an order and found 2 very negative reviews alongside some positive ones on Trustpilot. I asked Deege about these and was told that these 2 customers had been let down during lockdown because of problems with the supply chain. I was sufficiently reassured to place an order on 2nd August, was given an installation date of November 7th and paid the deposit on 12th October. I had no further communication until the week before the planned installation date, so emailed the office and was reassured that the installation was going ahead as planned. It didn’t, and I heard nothing more for almost 4 weeks in spite of 18 emails and phone calls from me. Deege said, without any apology, that they were moving my installation to January as they had had to lay off some of the installation team due to substandard work. I had by then lost all confidence in Deege due to non-communication, and requested cancellation of the contract. This was readily agreed to and a cancellation form was sent by return email. On completion I was told that refund would be made 7 days after processing the form. Once again this was the last I heard from them in spite of emails chasing an update, and a formal complaint, which was not even acknowledged. I was afraid that the company might be about to go out of business and found it very stressful. How can a company treat customers like this and stay in business? After consulting Citizens Advice, I sent a Letter Before Action advising that I would take Deege to court within 14 days and have now received the refund, but again no communication or apology!
We’ve just had 18 panels and solar-edge system installed by Deege solar Couldn’t be happier with the decision to go with the company few mixed reviews but me and my husband haven’t had any major problems if there was anything we were always in communication with a lovely lady called Amy who was alway happy to help she’s such a credit to the company My experience has been brilliant Thank you Deege solar for my solar system and Amy for the wonderful customer service I received
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