Review Time
Sales Pete was brilliant from start to finish such a nice guy and really helpful Communication Amy booked my install in and throughout my experience with Deege was always available to contact with any enquiries I had regarding my install putting my mind at ease RoofersOn the Installation date Richie and Jonny arrived they got underway with installing my panels 22 Hyundai 415W with optimisers and bird proofing ElectricsThe following day Mick showed up to install the Growatt electrical kit with 2 Growatt 6.5 batteries Really professional,knowledgeable and helpful man showed me how understand and use the app Everything’s up and running with no faults Thank you for my system I love it
Sales Pete was brilliant from start to finish such a nice guy and really helpful Communication Amy booked my install in and throughout my experience with Deege was always available to contact with any enquiries I had regarding my install putting my mind at ease RoofersOn the Installation date Richie and Jonny arrived they got underway with installing my panels 22 Hyundai 415W with optimisers and bird proofing ElectricsThe following day Mick showed up to install the Growatt electrical kit with 2 Growatt 6.5 batteries Really professional,knowledgeable and helpful man showed me how understand and use the app Everything’s up and running with no faults Thank you for my system I love it
First review they got 1 Star because they had lost credibility. I have updated my rating to 4 stars. It would have been 5 stars if they had not had the administration meltdown before installation. My system is working perfectly, the team were meticulous in the placing of the panels on south and west roofs, electricians made no mess and the admin team have processed all the appropriate documentation etc. and have kept me updated. This month we are generating 84% of our required electricity consumption.
First review they got 1 Star because they had lost credibility. I have updated my rating to 4 stars. It would have been 5 stars if they had not had the administration meltdown before installation. My system is working perfectly, the team were meticulous in the placing of the panels on south and west roofs, electricians made no mess and the admin team have processed all the appropriate documentation etc. and have kept me updated. This month we are generating 84% of our required electricity consumption.
Pros:• Initial quote done over the phone.• Installers and subcontractors tidier than a lot of tradespeople • The system works as expected. Cons:• Installation cancelled at less than 24 hours’ notice on 2 occasions due to Deege not organising themselves to get people where they needed to be.• Original installation date 9/11, work started 1/12• Phones and emails pre-installation often unanswered. Difficult to get hold of anybody to confirm details of work and have errors in the contract corrected.• The installation manager (who is also the managing director), called the day before installation stating work would begin at 9am an take one day. Work started at 1:30pm and installation took a total of 41 (yes forty-one) days from start to finish due to:o The roof work was not booked until day 2 of the installation, therefore the job was never going to be one day.o Subcontracted electricians not being familiar with Fox equipment. o Installers arriving mid-morning and leaving mid-afternoon as they did not want to wait on the phone to Fox to fix the installation problems.o The wifi stick for the inverter not working and needing replacement.o Deege forgetting to install a generation meter, meaning a MCS certificate couldn’t be issued and delays accessing feed-in tariffs. • The incorrect car charger was installed despite the order being confirmed 2 days prior to installation.• The contract was incorrect regarding the number of panels installed and took at least 5 requests to have Deege correct it.• The referral fee (Deege were recommended by a friend) of £125 was not offered and needed to be requested 6 times. • The handover pack did not contain an electrical safety certificate from the subcontractor who worked on the consumer unit. This needed to be requested several times. • Deege were very proactive at demanding payment before the work was anywhere near complete, despite multiple and clear emails to them that payment would be made when they had completed the work. • Compensation was offered for the multitude of delays, errors and stress Deege caused of a grand sum of £150 plus the cost of the lost generation of electricity. Avoid this company and use someone competent and reputable.
Pros:• Initial quote done over the phone.• Installers and subcontractors tidier than a lot of tradespeople • The system works as expected. Cons:• Installation cancelled at less than 24 hours’ notice on 2 occasions due to Deege not organising themselves to get people where they needed to be.• Original installation date 9/11, work started 1/12• Phones and emails pre-installation often unanswered. Difficult to get hold of anybody to confirm details of work and have errors in the contract corrected.• The installation manager (who is also the managing director), called the day before installation stating work would begin at 9am an take one day. Work started at 1:30pm and installation took a total of 41 (yes forty-one) days from start to finish due to:o The roof work was not booked until day 2 of the installation, therefore the job was never going to be one day.o Subcontracted electricians not being familiar with Fox equipment. o Installers arriving mid-morning and leaving mid-afternoon as they did not want to wait on the phone to Fox to fix the installation problems.o The wifi stick for the inverter not working and needing replacement.o Deege forgetting to install a generation meter, meaning a MCS certificate couldn’t be issued and delays accessing feed-in tariffs. • The incorrect car charger was installed despite the order being confirmed 2 days prior to installation.• The contract was incorrect regarding the number of panels installed and took at least 5 requests to have Deege correct it.• The referral fee (Deege were recommended by a friend) of £125 was not offered and needed to be requested 6 times. • The handover pack did not contain an electrical safety certificate from the subcontractor who worked on the consumer unit. This needed to be requested several times. • Deege were very proactive at demanding payment before the work was anywhere near complete, despite multiple and clear emails to them that payment would be made when they had completed the work. • Compensation was offered for the multitude of delays, errors and stress Deege caused of a grand sum of £150 plus the cost of the lost generation of electricity. Avoid this company and use someone competent and reputable.
We have had panels, batteries and an EPS system installed (5 circuits on an additional consumer unit which was not straightforward to implement). The system install started on the date promised and is fully operational, giving us benefits. We can also continue to run our home for up to two days, including the gas heating system, should we experience a power cut.We live in the north of England and the install took longer than anticipated. Some of the problems were of Deege’s own making and some weren’t. However they stuck with it until the job was finished – even though this meant an additional trip north after a weekend. We had four different people on site at various times and all seemed competent at what they were doing. They cleared up well after the job and the install looks immaculate.I was a little concerned about what to expect having read some of the reviews on Trustpilot. This led me to get involved and review what was happening during the installation and chase beforehand to ensure expectations were managed. I also kept a close eye on the routing of cables to ensure ascetics, where appropriate, were as we wanted them. If I had not done this there would have been some avoidable rework. Dave (managing director) was excellent and did what he could to solve any problems incurred during the installation and to get the job finished asap. I can understand why some dates slip as unforeseen difficulties on one job can have a knock-on effect to another although I suspect the vast majority of jobs run smoothly.I also learned a few things through the process of how Deege work. I thought they would order parts well ahead of the job and hold them in stock (after all they had my deposit). It seems that they buy the parts from wholesalers as they need them and this can lead to problems. I think if this had been explained and there was some communication in the days and weeks leading up to the installation I would have been less nervous.Other aspects of the company, given Deege’s size, have impressed me and I would happily recommend them. A relative of mine had their installation done a week later and was very impressed. Although his job was late it was completed in two days and is working well.Overall the product seems excellent. The people who came were very professional and knew what they were doing and were all pleasant to deal with. As with many small growing businesses problems can occur and Deege stuck with the problems we incurred, solved them, and delivered well. I’m pleased we went with Deege.We are yet to receive our ‘certificates’ and other paperwork. I will update this review if there is a problem here.
We have had panels, batteries and an EPS system installed (5 circuits on an additional consumer unit which was not straightforward to implement). The system install started on the date promised and is fully operational, giving us benefits. We can also continue to run our home for up to two days, including the gas heating system, should we experience a power cut.We live in the north of England and the install took longer than anticipated. Some of the problems were of Deege’s own making and some weren’t. However they stuck with it until the job was finished – even though this meant an additional trip north after a weekend. We had four different people on site at various times and all seemed competent at what they were doing. They cleared up well after the job and the install looks immaculate.I was a little concerned about what to expect having read some of the reviews on Trustpilot. This led me to get involved and review what was happening during the installation and chase beforehand to ensure expectations were managed. I also kept a close eye on the routing of cables to ensure ascetics, where appropriate, were as we wanted them. If I had not done this there would have been some avoidable rework. Dave (managing director) was excellent and did what he could to solve any problems incurred during the installation and to get the job finished asap. I can understand why some dates slip as unforeseen difficulties on one job can have a knock-on effect to another although I suspect the vast majority of jobs run smoothly.I also learned a few things through the process of how Deege work. I thought they would order parts well ahead of the job and hold them in stock (after all they had my deposit). It seems that they buy the parts from wholesalers as they need them and this can lead to problems. I think if this had been explained and there was some communication in the days and weeks leading up to the installation I would have been less nervous.Other aspects of the company, given Deege’s size, have impressed me and I would happily recommend them. A relative of mine had their installation done a week later and was very impressed. Although his job was late it was completed in two days and is working well.Overall the product seems excellent. The people who came were very professional and knew what they were doing and were all pleasant to deal with. As with many small growing businesses problems can occur and Deege stuck with the problems we incurred, solved them, and delivered well. I’m pleased we went with Deege.We are yet to receive our ‘certificates’ and other paperwork. I will update this review if there is a problem here.
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