Review Time
If you pay a visit to Dent's website you'll see they are proud of their heritage, going back to 1777. Indeed their website states "Dents of England has handmade the world’s finest leather gloves since 1777....". You'll see videos of crafts men and women making gloves. You can also pay an online visit to their museum.However, nowhere will you see "Made in the UK", well nowhere that I could find. And this is strange because you'd think a British company that is so proud of their long British heritage would be shouting from the rooftops where their gloves are made. So, I sent them them an email [email log stating 17th December 2018 at 9:18am] to their Sales Department asking for a detailed reply as to which, if any, of their gloves are made in the UK as I would like to purchase a pair of gloves that were designed and manufactured in the UK by this supposedly British company.I never received a reply!If the Sales Department of Dents reads this review and wants to reply then please provide a detailed list of all of your gloves, clearly indicating which ones are and are not made in the UK. That way, other people reading this review will also be able to learn about the manufacturing origin of your gloves, from this company that prides itself on its long heritage.
On the positive side their gloves (at least the one style I've bought) are good, but made in the Czech Republic and not in the UK.Customer service is very poor. I ordered a pair of gloves. The following day I got a 20% off offer.Clearly I'd missed the offer by a day, but I e-mailed and asked if they would honour the offer.Good customer service would have been to say yes, but I was prepared for them to say no.Well, they couldn't even be bothered to answer.Says it all really...If I bought their gloves again I'd do so from a rather more customer-friendly retailer.
So you may wonder why the ceo Deberah Moore went to China, well it appears the quality of dents items has gone way down hill, poor quality belts that they will only replace with the same or lower priced items, very disappointing and over priced poorly made goods, go elsewhere.
It's not easy to receive a quick reply from their customer service. I'm italian and after 4 days my order was not shipped yet; then , in a second order I paid for the express shipping to get gloves faster and well.. still nothing. You pay a lot of money but the service is soo slow. Also their order history section isn't update and no order confirmation after payments.
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