Review Time
The gloves are good, but I was surprised by the website's currency policy. When shipping outside the UK, it forces a different currency, which secretly adds a 10% surcharge along with additional shipping costs. This lack of transparency is unacceptable.
The company falsely advertises that their gloves are made in Britain when they are actually made in China. Only products made in Britain state this clearly, while the ones made in China lack proper labeling. This misleading information is unacceptable.
I recently purchased a pair of leather gloves from Dents assuming they would be British made. Inside the gloves the label said made in China. I wrote to Dents explaining the reason for my disappointment and stating that I found their marketing to be misleading. The gloves were expensive despite being manufactured in China. I would never purchase leather goods from China given their reputation for cruelty to animals, in particular dogs. Dents response refused to acknowledge that the information provided on their website does not state that all items not in the Heritage range are manufactured outside of the UK in places like China. This does not provide full information to its prospective customers.
Ordered a new pair of gloves from Dents and they arrived in a reasonable amount of time. However, despite me following their sizing guide during their order the gloves turned out to be way too large for my hand. I tried to make it work and wore them for like 10 to 15 minutes to see if I could get used to them but to no avail, decided to return them and order the smaller size.To my incredible shock I was told I could not return them because the gloves were visibly worn. So according to customer support themselves they are selling a product that get wrecked with 10 minutes usage. Would recommend that you stay away from them unless you can visit a physical location and try what you wish to purchase - even then, think if these business practices is what you want to support. EDIT (December 6th): I have raised my review to 3 stars as the issue has been resolved by Dents. The gloves themselves are great but sadly I cannot give a rating that reflects that fully since if you have any issue you cannot rely on normal customer service.
I have small hands and always struggle to find women’s gloves that fit. I contacted Dents for help with finding a pair of leather gloves, as the ones I bought were too long. Within an hour, they responded with recommendations. The return process was very easy too. I do wish Dents offered an exchange option, but aside from that, their leather gloves are of excellent quality.
I recently purchased a pair of Women's Touchscreen Mid-Arm Thermal Gloves and I'm incredibly impressed. Not only do they keep my hands toasty warm in chilly weather, but the touchscreen functionality is seamless. I love being able to use my phone without having to take my gloves off. The quality is excellent, and I'm so happy with my purchase that I'd definitely consider buying them in different colors.
Diabolical service - which online company in this day & age only operate 9-5 Monday / Friday? I specifically requested next day delivery for an additional fee, only to discover DHL do not deliver weekends. Why not use Royal Mail or any other courier who delivers 7 days week? When I emailed Dents to ask why I had to wait until Monday I received an Auto email saying their office hours were 9-5pm, despite the fact it was 4pm. I subsequently spoke to someone on the phone who was not sympathetic and suggested I send them back for a full refund if I was not happy. The fact that the item is missing for a special occasion is upsetting & mind boggling. I recommend using Amazon or any other online retailer who delivers next day & offers you a choice of couriers. At their prices they should send all items next day as standard.
I ordered a pair of Dents' fine quality gloves on a Friday afternoon, and was advised when they were going to arrive (next-day delivery). Unfortunately, the DPD delivery driver could not deliver them on time as he 'didn't have enough information', although my full, correct address was indeed on the packaging. As Dents are not open on weekends, I was not able to complain. However, the gloves arrived early on the Monday morning (very nicely packaged). Nobody else makes gloves of this quality. I cannot recommend this firm enough.
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