Review Time
The quality is subpar and not suitable for anyone. They generate a shipping label five days before actually sending out the mediocre item for which I paid a premium. Overall, the experience has been disappointing, and I feel taken advantage of by their practices. Very unprofessional service.
Extremely disappointed with the service. The quality of the product is far below acceptable standards. They created a shipping label five days before sending out the subpar item that I paid a premium for. Overall, the experience was frustrating, and I feel taken advantage of by the company.
I bought what I believed were high-quality gloves from a reputable seller. Upon arrival, the right glove fit perfectly, but the left one was completely off! The discrepancy in size was shocking, and when I reached out for assistance, the representative informed me of a significant backlog and couldn't help me immediately. This was disappointing, as I expected better customer service. Overall, I am very dissatisfied with the quality and support.
I ordered what I thought were premium deerskin/kashmir gloves made in the UK. To my dismay, they arrived and were made in China, despite the high price. I did my research beforehand, and there was no indication of this on the website. Customers expect luxury items to be made in the UK/EU, and this misrepresentation is detrimental to the business. I will return the gloves based on principle.
I am quite frustrated with my recent order. I bought a glove on December 1st, but I never received the collection code or notification, preventing me from picking it up. The glove was returned, yet it hasn’t made it back to the company. Because of this, I won’t have the glove in time for the holidays, which is very disappointing. While I understand delays happen, the lack of communication and tracking updates has been very unsatisfactory.
I purchased a wallet from this seller and deeply regret it. Despite their long history, the product quality is shockingly bad. After just a month of regular use, the wallet is completely falling apart, with stitching coming undone and materials looking worn. This isn't just poor quality; it's unacceptable. I strongly advise avoiding this brand.
I followed the size guide carefully, but when the gloves arrived, I couldn't even get my hands into them. To make matters worse, they charged me for the return despite it being their sizing error. This experience has been very frustrating.
I was misled by the company's marketing claims about their establishment and quality, only to find out the product was made in the Philippines. This is unacceptable, especially since I would have opted for a different product had I known. The packaging was also not what I expected. This has been a terrible experience, and I will not purchase from this brand again.
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