Review Time
I purchased camel cashmere gloves with a suede palmed-lining. Sounds luxurious, doesn't it? Unfortunately, this company produces nothing resembling what is featured on line. I got a cheaply made, shoddy knockoff of a cashmere/suede glove, that I would expect to find at a discount dollar store. This has pretty much been a disaster from the moment I ordered. They charged me in the wrong currency. Took a fair bit of communication to get that straight. To be fair, they issued a refund for the shipping. Then the gloves arrived, looking absolutely nothing like the gorgeous gloves featured and pictured on their site. The color, camel, was in fact a very light and unseemly beige; the suede lining, cheap and thin. I am a connoisseur of design and fashion. These do not measure up to even what the cheapest of stores would put out. I reached out to customer service. Sarah told me that in fact they had sent me the right gloves, and perhaps there was an issue with the resolution on my computer. Five different devices show exactly the same thing: I did not get the gloves I ordered! I am attaching pictures so you can see for yourself. They're now telling me to return the gloves, refusing to pay for return shipping back to London.
I purchased dents gloves through Mr Porter and they arrived with a missing stitch. Mr Porter said it was wear and tear (hadn't been used) and refused to help. Dents sent gloves to me immediately when they heard. No questions. Have already bought from them again and they have earned a repeat customer.
Placed order on 1 October with assurance that “With UK Standard Delivery we aim to deliver within 3 to 5 working days”. 5 working days later and when I contacted I was told: you should have asked for expedited shipping!Not surprised given feedback and lack of response to the complaints raised on trustpilot. A company relying on its reputation alone and not interested at all in the customer.
Bought 2 belts one of which is woven/plaited. Worn twice now badly twisted, really disappointed as the last woven/plaited belt lasted in excess of 15 years! Customer service asked for a picture - duly sent - advised to send belt in as the damage looks to be due to wear!! Have asked us to return it for their inspection. I’m not holding my breath. Going to have a look at Dunhills.
Worst, most offensive customer service ever!In December 2021 I ordered a pair each of knitted gloves and sheepskin mittens but when they arrived I found a tiny label hidden inside the gloves saying ‘Made in China’. I saw nothing on their web page to denote this.As Dents promotes itself as a traditional British company with a royal warrant I found this totally misleading because they should be made in this country by British workers.In spite of having ordered the right size, it was impossible to insert my hand in the mittens as they were far too small so I immediately packed both pairs and returned them for a refund.Dents refunded for the gloves but refused a refund for the mittens saying I had returned them in a contaminated condition covered in white debris and stains. That was completely untrue as I had a witness to prove I had packed them in perfect condition immediately after receiving them.Dents then sent me a photograph of a completely different pair of mittens which were stained and covered in white debris but these were not the ones which I had returned. They then offered me a half refund as a so-called goodwill gesture.I was so insulted that I planned to use the small claims court procedure but, before doing so, I consulted the Citizens Advice Bureau who were excellent and supplied me with a pro forma letter of complaint which I sent to Dents.Finally, after 37 emails over 11 weeks, I received a full refund.For this company to call me a liar when I had a witness to prove that the items were returned in perfect condition is appalling.The worst customer service I have ever experienced. Never again with Dents.
Some of the buttons on my recently purchased Dent gloves fell off and the stitching elsewhere is undoing.I tried contacting Customer Services just to get some replacement buttons, but they wouldn't deal with me and told me I had to go back to the store where I had purchased my gloves. That's pointless, as they are not going to be able to provide new buttons. What's happened to Customer Service? I am so disappointed as I had specifically bought Dent gloves so I could support a UK company and also get aftersales service.
Unbelievable! Ordered 3 belts, 2 ok but on the third the front part of the belt was sewn on the wrong way round so could not be worn.It was returned for a replacement which arrived today but that was the wrong colour!Does this company have no production or quality control checks? I received no explanation or apology and their email telling me it would be exchanged arrived after the notice to dispatch had been received. When you try and support a British enterprise what is the point when the experience is so bad?
I've only worn my Chelsea gloves a few times and there's a gaping hole in the side where the stitching has failed. Given the cost it is appalling.Made in Czech and not England, you have to buy the super expensive ones if you want UK made.Looks like Dents is a shadow of it's former self.
Looking for gloves, scarfs etc.. for myself and presents but I wanted to buy items not made in China and was happy to pay more. I saw a web site that said Dents products are made in the UK and Europe and this seemed to be backed up by their web site so I bought some gloves scarfs etc.. and didn't mind paying the higher prices. They came today and on opening the few items that had a made in label were made in China and the rest had no label to indicate which country they were made in so I assume China. The quality was no better than M&S. If I'd wanted M&S quality scarfs gloves etc.. made in China I would have gone to M&S and paid a lot less. They will all be going back. The hunt for quality products not made in China continues.
Claim your business profile now and gain access to all features and respond to customer reviews.
kinggenerators.com
holawifi.net
torchstar.us
dyson.uk
sar.com
globirdenergy.com.au
localplumberlondon.co.uk
retrosix.co.uk
realsilklife.com
designity.com