Review Time
I hate them. Not reliable always issues always come off early no sensor readings repeatedly. Useless. The dexcom g6 although bigger was much more reliable. Can't give these a low enough rating. Fix your issues dexcom pur lives rely on these!
My girlfriend, who has type one diabetes, relies on an older smartphone to connect with her health monitoring app. Unfortunately, the app suddenly became incompatible after previously indicating that it might work for a few more days. This lack of reasonable warning is unacceptable, especially when it affects a device that is crucial for managing her health. If I hadn't been able to purchase a newer phone for her, she would have lost access to this essential tool, which is a significant concern for someone with a lifelong condition.
This company has proven to be extremely untrustworthy in the field of diabetic health and supplies. They took my money without providing a refund and have prevented me from placing further orders. I've been struggling with them since September. Each time I reach out, I receive the same vague responses, as if they don’t truly listen or care—just reading off a script. They often provide conflicting information, which adds to the frustration. Their actions reflect a disregard for customer well-being, prioritizing profits over genuine care.
The software I use to monitor my son's T1D with the device has been experiencing several strange problems. Currently, I can no longer access any historical data, as it only provides a brief overview of his current blood sugar level. This issue appeared unexpectedly, transitioning from functioning well to suddenly not displaying any history. I haven't received any updates or notifications about this change; it just happened. Additionally, the app randomly stops showing information, only to resume working without explanation. Furthermore, around 80% of the sensors he uses fail about 3-4 days early, along with other issues like unexpected disconnections. While the newer model may be slightly improved in some ways compared to the previous version, the company really needs to address these problems before they can be considered a top contender in the market.
The company appears to be openly discriminating against certain groups. My bank has raised concerns about an "authorization request" that they approve, yet the company does not process the charge. Their legitimacy is now in question. Additionally, their questionnaire suggests a denial of scientific truths. I cannot endorse this service; they should concentrate on their core business, not political matters.
This company lacks basic customer support. Their website does not provide an email, phone number, or contact form for inquiries. It's frustrating. The app seems to work only with a small range of devices, and if I were to call, I would likely reach a call center with poor communication. I would advise against using their services.
The company seems to be openly discriminating against certain groups. My bank keeps notifying me about an "authorization request" for the renewal charge, which they approve, but the company fails to process the actual charge. My bank is questioning their legitimacy at this point. Additionally, their questionnaire indicates a refusal to acknowledge scientific facts, claiming there are more than two genders and that men can be pregnant. I cannot recommend this service — they should stay focused on their expertise and avoid political issues.
My husband's device indicates high blood sugar while actually delivering insulin, resulting in him feeling unwell for days. After checking manually, he found his blood sugar was low. Attempts to reach the help line have been fruitless. This situation is alarming, and I am appalled by how he has been treated. This is a critical health issue.
Using this product has been costly and frustrating. Although it works well when functioning, I have faced multiple failures within a short period. Despite being in close proximity, it often fails. I find the experience stressful and only continue using it because it’s now funded. The support team is responsive and replaces faulty units, which is a slight positive.
I strongly advise against using this product. It disrupts attempts to maintain stable health, leading to repeated failures. Customer service is unhelpful and hard to understand. A minor issue caused a major malfunction while my insulin was being delivered. This product poses serious risks — avoid at all costs.
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Dexcom Continuous Glucose Monitoring - Discover smart and simple Continuous Glucose Monitoring. Designed to help diabetes patients keep track of their blood glucose levels with ease. Read about risks and benefits here.
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