directferries.it

Bravissimo j

Date of experience: Jul 31, 2023

RUN AWAY FROM USING THIS COMPANY

Run! Do Not EVER USE THIS COMPANY. ALWAYS BOOK DIRECTLY WITH THE FERRY COMPANY YOU WISH TO USE. DIRECT FERRIES AND THEIR ENTIRE STAFF ARE TRAINED TO SCAM UNSUSPECTING TRAVELERS! My wife booked 3 round trip Club Class tickets for our family from Sicily to Malta and back. Direct Ferries sent us confirmations showing only my 7 year old had Club Class. She informed Direct Ferries many times before our journey this was incorrect. Their response, it is correct don’t worry. We arrived for our journey and of course only our 7 year old had the proper ticket we had all paid for. On the boat I paid “again” for Club Class so our 7 year old was not alone. We contacted Direct Ferries many times before the return and they said “ none of us had Club Class for the return and if we wanted to purchase upgraded tickets, “we could at a discounted rate.” After many many emails, and finally one phone call (they do not have a customer service phone number) I had someone call me, I was told everything was going to be straightened out. Well a few minutes after that phone call I was told via email, they would not give us the upgrade which was paid for (it was) and none of us would be in Club Class. Guess what, when we checked in for our return trip “only our 7 year old had the correct ticket.” After again many emails after the voyage when I tried to receive a refund of the premium paid I was told “we did not take the ferries on the dates and times we were scheduled, and it was not Direct Ferries fault. I am not making this up, or embellishing this story. It’s sad and comical that a company exists to try and provide THE LOWEST LEVEL OF CUSTOMER SERVICE IN THE WORLD. LIE, CHEAT, SCAM, AND SHOW NO REMORSE FOR THEIR INCOMPETENCE. Anyone who reads this review, and then chooses to use Direct Ferries is making a big mistake. Oh, the purser on the Ferry told, when I paid for the upgrade to sit we our 7 year old “ WE HAVE MAY PROBLEMS WITH DIRECT FERRIES BOOKING, YOU ARE NOT THE FIRST!” Consumer beware. Stay away from Direct Ferries and book direct. Bad company, bad incompetent employees, bad management, jacked up premium prices, bad, bad, bad!

Date of experience: Jul 29, 2023

Terrible terrible customer service

I booked the wrong tickets and when I contacted direct ferries to change them I was told by a member of staff to book them again and a refund -£10 would be given. I asked them to confirm this via email which they did. I purchased the tickets again and was then told repeatedly that no refund could be given. When I argued this (all via email as you cannot contact them on the phone unless they call you), I was eventually told (after at least 5 more emails from me) that I would be offered the refund -£50 fee. I am still arguing this as they are trying to rescind on what they told me on the phone and in writing. I would not have booked the tickets again (at a much higher price) if I knew the fee was £50, I would have booked for a cheaper sailing. It is also worth knowing that direct ferries are not regulated by the UK travel regulator, so pursuing a complaint beyond them is convoluted.Do not book with direct ferries - it really isn't worth the terrible terrible customer service and gaslighting that they inflict on you if something goes wrong. Just book directly with the ferry company!

Date of experience: Jul 21, 2023

Te Worst!

We booked round trip ferries from Māori to Capri. Due to illness we had to move our reservation within 48 hours. We started trying to contact you 14 hours before departure and could not get any response. We missed our ferry the next morning. When I finally got though on the chat line and wanted to re-schedule I was told I could only reschedule my return and that I had to buy new ticket for the outbound. Even though I tried to reach direct ferries well in advance to request a change. I rescheduled my return and purchased new outbound tickets. I then never received new PDF documents reflecting the return change. I kept being sent pdf documents with my original return date. It took me four different online chats totaling almost 10 hours to finally get an online agent to send me the correct return pdf showing the correct return date. I am shocked by what it took me to just move a trip because of illness not to mention that I had to pay twice for 2 tickets because I could not reach anyone at your company. As a professional advertising person I plan on posting this horrible experience on every travel and review site. You should be ashamedTo run a booking company in such an unprofessional manner.

Date of experience: Jul 21, 2023

Daniel satisfaction rate!

rapida prenotazione e molto accurta con buoni prezzi!!!

Date of experience: Jul 10, 2023

Facile da usare

Facile da usare, di comprensione immediata.

Date of experience: Jul 09, 2023

The booking and comparison of fares and…

The booking and comparison of fares and times was good. The only issue was trying to get prices in euros while writing in English but being in Italy while making a booking? Your IT department needs to get its head around this conundrum.

Date of experience: Jul 09, 2023

Facile facile

Date of experience: Jul 09, 2023

Worst experience I have had trying to change a ticket, ever.

Do not use. They are overpriced and not interested in helping you once you have paid them.So when you contact anyone on their support desk, they charge extra for everything. And how do you pay? They send you an email with a payment link that expires after one hour. When do they send it? Good luck figuring that out. I agreed with one to send me the payment at 9 in the morning the next day; no email. Got the email 4 hours later - but at that point, I was out swimming and enjoying my vacation.Took me a total of 7 days to change 1 date, and the cost of changing it was only a few euros cheaper than buying new tickets directly from the ferry operator.. which DirectFerries claimed was not possible for me to do.Update: Took 7 days to change 1 date I thought after paying their amendment fees. Then they come back to me saying they can't do the change anyway because of "the ferry operator". Called the ferry operator which said yes, that change could easily be made but DirectFerries has instructed them not to change DirectFerries' tickets without their support team contacting them so they could not help either.

Date of experience: Jul 07, 2023

Totally appalling non assisting company…

Totally appalling non assisting company ,deal with caution as they don’t careMy ferry was cancelled we are now in Italy and have been told we have to wait .Customer service non existent I have given them alternatives but have been told to wait have accommodation booked in Corfu ,but that did not concern them.No telephone numbers to ring just an email answering System that resolves nothing.They need to understand that when they take your money they are offering a service and need to accept their responsibilities.

Date of experience: Jul 03, 2023