Review Time
The website keeps switching the language on what is displayed even when you provide the guidance on where you are from and the language to display. Also when your preference of times is chosen and you put in all the information on the party and THEN given that the time preference is not available, you have to redo everything. Set the language for the entire use and see if the time chosen is available and then give a 'five' minute time to input the data.
Their website was wrong causing me to book the wrong ferry transfer. When I spoke to them we had to cancel the transfer and I was out of pocket. I asked to have a complaint escalated, it was ignored, I filled in their contact form again on line to make a complaint and they stated they didn’t have any reference to the booking number or the email I gave (even though they originally sent me the booking via same address) so they cancelled my request to place a formal complaint. I even attached copies of the email re the wrong ferry terrible company doesn’t take responsibility for their own actions
Site is mostly well designed and the UI is mostly smooth.What I don't understand though is that I get ships listed for possible journeys but after (! and this is the annoying point) entering all the annoying details for all passengers I get told the ship got full while I was entering the details (took me like 2mins). Took another computer, searched again, ship is there again, enter details, ship is gone again.This is very annoying especially for this kind of short-term booker I am. Maybe you find a solution to make the booking process a better experience. Nobody likes booking stuff which is why I'm so extremely focused on the smoothness of the process and if this wasn't the ship carrier's fault there might be some potential for improvement.
Tried booking a ferry for the 26.08. and clicked on one of the alternative route suggestions to a different harbour. Suddenly the date was changed to the 25.08. in the booking process. Could not change the date in my account and no response from costumer service since I booked on the 20.08. Disappointing.
I made a reservation for Venice to Rovinj and quickly realized I made it for the wrong day. I paid 23 for “cancel any time” so I asked them if I could change the date. Here is what they said: “We wanted to send you a quick email to confirm that we've begun processing your amendment request for your booking below. We'll send you a confirmation email once we've finished. If there are any additional charges from the ferry company, we'll let you know so you can decide if you still want to make the amendment.” And yet, they changed it anyways without checking with me, and then charged me $45.01. Nowhere on their web site did they inform me of this fee; in fact I paid for “cancel any time,” so I thought I was covered for any eventuality. This is price gouging. Now I’m worried about whether or not I actually have a ticket for my Sept 1 and Sept 4 passages, but it’s impossible to get in touch with this company without paying exorbitant fees. We’ll see. Considering my terrible experience with this company, I tried to cancel my reservations and buy direct through the ferry company, but when I tried to do that, the system said I had to go through the “help center,” which would cost an additional huge fee even though I paid 23 for “cancel for any reason.” I am out a lot of money. VERY DISSATISFIED! Stay away from this company.
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Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app.
Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio.
Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click.
Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.See more
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