Review Time
Discount Domains are totally inept, their accounting system is a mess. I had a double charges that they failed to explain despite being asked several times. They have double charged gst on an invoice.
Despite the Invoice being paid they threatened to terminate services unless another Invoice of the same number with a much higher amount was paid.
Their Customer "service" cannot comprehend or answer simple questions.
I came to Discount Domains via their purchase of a small NZ business Digiweb (who were fantastic)
Discount Domains have no staff in NZ
I would not recommend Discount Domains or any of their subsidiary companies.
Discount Domains are totally inept, their accounting system is a mess. I had a double charges that they failed to explain despite being asked several times. They have double charged gst on an invoice.Despite the Invoice being paid they threatened to terminate services unless another Invoice of the same number with a much higher amount was paid.Their Customer "service" cannot comprehend or answer simple questions.I came to Discount Domains via their purchase of a small NZ business Digiweb (who were fantastic)Discount Domains have no staff in NZI would not recommend Discount Domains or any of their subsidiary companies.
The service is appalling. 2 Years in a row we paid the domain name invoice in advance of when it was due. Received an email with receipt of payment and a few days later our website was suspended as they said they hadn't received payment. I forward the receipt of payment twice to resolve the matter. Clearly an issue with the billing the department yet again.
Phoned day before due date to pay the invoice. They took all my payment details and almost 2 weeks later I realise they hadn't processed the payment and so my email account had been suspended. I was on hold for 50min trying to sort. Don't know how much business we lost due to their incompetence. Asked 3 times to talk to a manager but they would just put me on hold for another 10 min. So frustrating
IF I COULD PUT "ZERO" I WOULD. Honestly, full of hype, promises, apologies and the worst customer service ever. This company is fragmented into a million pieces none of which seem to be connected, from accounts to tech support, and they try to fob you off with rehearsed apologies and catch phrases like ' we are working diligently on your error'... days go by, and still no action. Don't sign up, you will regret it.
Simply one of the worst web hosts in New Zealand - are they even in New Zealand anymore. Save yourself some grief and avoid any webhosting company linked to DiscountDomains and parent companies (Crazy Domains & Dreamscape).
Much the same as the other reviews. Did not notify me when my web hosting expired. Tried to contact people for months. After 200 days they finally advised on the phone that because my hosting had expired by more than 30 days my website was gone and nothing could be done to revive it. I never normally write reviews online but this is just about the worst thing you could every do as a hosting provider. Unbelievable
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