Review Time
The worse estate agents to deal with No communication..delayed messaged emails back and forthNo courtesy messages you have to chase them constantlyNot sure what they getting paided for Staff are unresponsive especially Janus in wolverhampton never again would i deal with them the worse
I went to Dixon for a flat on Oldbury, all god till i got there to see the propriety i was shocking in what condition was the flat, absolutely disgusting, they want 850£ rent for one bedroom and another 850£ deposit, the condition of the walls absolutely unbelievably all wallpaper falls down and tales from kitchen missing, no dors between bedroom and kitchen, and at the end I have refused to get the flat they refuse to refunding my holdings fees, absolutely legal robers this agents.
Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification.The complaints department then made a series of derisory compensation offers putting their own interests before their customers. Completely unprofessional, always act like they’re doing you a favour, despite the fact you pay them for services they fail to fulfil. Use the lettings services if you are content that the Terms of Business you sign will be lost and misrepresented at every opportunity so they don’t have to do their job. Terrible.
Had arranged two viewings through Dixons (Quinton) - for the first viewing the agent told me only 15 minutes before the viewing that she was going to be 15 minutes late (I was already on my way), I arrived only to find out eventually that she was actually 45 minutes late, when we called to try and find out where she was our calls to the Dixon’s office continually rang through to voicemail. We (stupidly) arranged a second viewing a week later - this one was in my work lunch hour which I had made clear, I only had a small time frame to view the property. Once again the agent was 15 minutes late and once again my calls went unanswered - she eventually rang me to tell me she had arrived at which point I had already given up and started walking home. We received no apology. An overall atrocious customer experience with a lack of care and respect for people’s time.
Tracy and Hayley at Dixons Willenhall are brilliant.I started dealing with Tracy and she was great and a nice lady and then I was handed over to Hayley and she really pushed for everything to be completed.Good team for sure.Thank you Dixons
The good: my experience of viewings with Dixons Northfield has been pleasant. Friendly associate, on-time, knowledgeable etc. and response times have been good.The bad: although I wasn't interested in moving forward with properties I viewed with Dixons Northfield, they wouldn't actually know that, because no one followed up with me for feedback... But the even bigger issue for me is in regard to valuations - I already had 3 other agents coming to value my property that I chose for my own reasons and I really didn't have time to schedule more than this due to a busy schedule, but Dixons Northfield just don't take 'no' for an answer! I was first pressured over the phone to keep a valuation I didn't really want to book in the first place, to the point that when I tried to cancel the second time, I did so in writing to avoid a conversation like that, but I received no response so couldn't avoid calling again, then when I did manage to cancel, I had another associate (not even 2 days later) asking if I would rebook it even though I had already signed a contract with another agent. I recognise it's business, but I do not appreciate being hassled by phone calls when I have already been clear in my decline. As a result of this, I have now been put off of viewing further properties with Dixons Northfield as I would rather have as little contact with them as possible
They gave excellent advice on property sale, maintained good communications throughout, acted professionally at all times. Appointments were met punctually. Dan was a great point of contact after his initial visit, and my interactions with all members of the team were top notch.
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Dixons estate agents. With over 80 years sales & lettings experience, Dixons is the brand to trust in Birmingham & the Midlands. Speak to an expert today!
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