Review Time
I really wanted to like Dock & Bay, but unfortunately, the customer service experience has completely ruined it for me.I’ve had an ongoing issue, and their team takes several days to reply—if they reply at all. When they finally do respond, it’s clear they’ve not actually read or understood the issue, and I’m just sent a generic or irrelevant response. There’s no accountability, no follow-through, and no sense of urgency.To make things worse, even the most basic problems turn into a slow, frustrating cycle of repeating yourself. It’s as if the customer’s time and patience don’t matter.And just to be clear: I’m not writing this to get a copy-and-paste “we’re sorry to hear this” reply. I’m sharing my experience so other people know what to expect.
Pour return an article impossible.Pour the return message to the motherboard, the transporter requests a telephone number when the request is made by email, which explains the delivery to the other side and is not answered within 15 days. The item will be returned within 30 days
After reading many reviews it’s clear this company has a pattern of poor customer service and delivery. I made the mistake of giving them the benefit of the doubt and made an order………. It’s shown me how reviews should not be ignored. You pay for express delivery and that doesn’t happen, they use excuses and then promise to get it sent out. Hours later they then tell you part of your order isn’t in stock. I suggest this company has reached its peak and now taking its dive down to nothing. Shame but reviews speak for themselves, less positive than negative. Purchase at your own risk but don’t say you wasn’t warned. Update after your reply.After numerous messages to yourselves all of which have been ignored please don’t try to make out that you want to resolve the issues. I’ve had to submit a PayPal claim to get a refund as you have taken my payment but provided me nothing. Of which be warned they even ignore PayPal’s email to respond. As I’ve said to yourselves in the emails this could have been resolved positively had you refunded when you told me the items not in stock. Instead you choose to ignore that and get your own negative reviews due to total lack of customer service. The compassionate replies to all these negative reviews are just a smoke screen of empty words.
Ordered 4 towels for our family holiday next week. No updates from the company to say the items have been dispatched or anything. Terrible customer service. I can accept poor customer service if the items I have paid for arrive when they say they’re going to arrive but this isn’t the case. If any of the items were not in stock I should have been made aware of this. I would not use this company again nor recommend to friends and family. I will be cancelling my order whenever I am able to do so for a refund but surprise surprise they don’t make it very easy to do that either. There’s no wonder people just stick to Amazon. Very disappointed.
Classic example of a company trading on its previously good reputation! We’ve had various orders over the years and all had been fine so we had thought a trusted supplier. This time I placed an order for 4 beach towels on Sunday 13th July. I got an order confirmation at midday on the Sunday, since then it has been SILENT! A week later the order status simply remains at ‘order received’ and I have had no update as to dispatch or delivery. Their website proudly states: “We aim to get your order processed and dispatched within one business day.” This is UNTRUE and it is ridiculous, especially at this time of year when people are ordering in preparation for trips away, that they are not dispatching immediately. Would be interested to hear from Dock & Bay as to an explanation. The reputation is taking a nosedive and the profits will too if they keep this up!
I have bought a poncho and a beach blanket previously which I liked, and decided to buy some of the quick dry towels for our holiday. Unfortunately, they are quick dry because they have no absorbency whatsoever. It was like trying to dry yourself with a sheet of plastic. They were not cheap so it was a big disappointment.
I really love the beach towels. They do feel odd to dry yourself with when you're used to a regular towel, however they do exactly what they say, dry well, pack up small and on the beach they allow you to shake off any sand. I'm going to be getting the whole family new beach towels for Christmas
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Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
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