Review Time
Emma has been incredibly helpful with her response to my queries regarding buying some more towels from Dock & Bay. I already own some Beach Towels from them and love the quality of them. I am now interested in buying some Bath Towels. Emma has been professional, friendly, efficient and given me some great details on the options available for what I am looking for. Absolutely great Customer Service.
These arrived and I must admit I was suprised as I was expecting normal 'fluffy' style towels and these are like sheets. However, they really are fantastic and worth every penny. I went for the large size and they comfortably cover a sun lounger. They don't pick up sand and they dry so fast. As a family of 4, beach towels always take up so much room in our cases and the fact these are so compact and light was the big selling point for me. It is also nice not to be walking to the beach or pool with an enormous bag full of towels! Love these, they are a game changer!
Some of the best customer service I’ve ever experienced. Towel on standard delivery was dispatched same day, clear email updates and tracking. Arrived so quickly. I had an imperfection on the first delivery but I’ve never had a company reply so quickly and made the resolution so stress free. I have my new pristine towel 48 hours later. Dealing with them via email was great, they’re personable and have fun in their communication. Very happy with the product (unused so far as it’s for an upcoming holiday but I have it on good recommendation that it’s great!) going to be a great size to pack and take out on my travels.
I absolutely love Dock & Bay. Great quality products that are a lifesaver when travelling or lugging stuff to the beach/pool, we’ve taken our towels all around the world. Have now bought the whole family ponchos and I’m eyeing up the picnic blankets next. Had an issue with my recent order (my fault, ordered wrong size) and customer support was brilliant and efficiently sorted it. Am a super fan of this brand!
I had a slight issue with my order emailed and waited for reply and the next day received a response to which I responded and then received a humourus email with emoji's to say that after reading my first email, they had not realised that I had only taken delivery of the order that day, and they would endeavour to put the problem right. I was made an offer of replacement which I accepted. I then received another fantastic email again with the emoji's (which made the experience feel they care regarding customer service) to say replacement had been sent and would be checked to see it would be perfect prior to being posted. Overall I am very happy with the company and the service provided.I highly recommend the products which are of the highest quality.A big Thanks to Emma, Gabriella and Eric (assets to Dock and Bay) 👍🙂
Recently purchased the everyday tote bag (unicorn waves) and large quick dry towel (navy) with personalisation. The towel is 5*s for me. I’ve taken it to the outdoor pool; it’s so handy to pack and definitely lives up to the quick dry claim. Love it! I’m also really pleased with the bag, which folds up really small for packing, the colours are so summery, and there are a couple of handy pockets inside for water bottle, etc. The reason I’ve dropped the review to 4* is because the bag lacks any structural integrity, and the photo of it that I’d seen on Instagram made it look like it had a more definite, structured shape. Overall, though, love these products and would purchase more of the towels.
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Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
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