Review Time
I received my wedding dress from the company just days before my ceremony, only to discover it was two sizes smaller than what I ordered according to their own size guide. While the stitching and fabric quality were decent, this error caused significant stress and compelled me to rent another dress at a much higher price last minute. The most frustrating aspect was their complete lack of response to my emails and messages, as well as their refusal to accept the dress back or issue a refund. It was truly a disappointing experience.
If you think you might need to return items, I would advise against ordering from this platform. I ordered two different sizes of the same prom dress for my daughter, but neither fit her well. It took at least 24 hours for the company to respond to my return inquiries. Initially, their sales team asked whether the dress was too big or too small. Days later, they informed me that the dresses were made to order and couldn't be returned. Despite ordering custom sizes, they refused to accept the return and blocked my email account after my polite questions. An incredibly poor experience and lack of customer care.
We ordered a dress on October 12th and have not received any communication from the seller since. Despite emailing, calling, and using the live chat option, we have received no response. I'm beginning to suspect that the positive reviews may be misleading. We had to cancel our photo shoot because we are uncertain if we will ever receive our dress. Avoid ordering from this seller. Additionally, any items are shipped from overseas and may take 3-4 weeks to arrive, which is unacceptable at this price point. They should be more transparent about shipping times.
I received my wedding dress from a seller just days before my ceremony, only to discover it was two sizes smaller than what I ordered according to their size guide. While the stitching and fabric were decent, the error caused significant stress and forced me to rent another dress last-minute at a much higher cost. The most frustrating part is that they completely ignored all my emails and messages, refused to accept the dress back, and never issued a refund. A truly disappointing experience.
I bought a dress for my daughter's coming-of-age ceremony, and it is stunning. It has a ball gown style that doesn't require a petticoat to maintain its volume. The multiple layers of tulle provide excellent support, creating a much better effect than a petticoat.
My daughter was excited to make homecoming court and knew exactly which dress she wanted in terms of color and size. We found it on a platform for $193 and paid $45 for expedited shipping. A month later, we received a dress that was not what we ordered. It looked similar but had sequins instead of hot stones, and the material was entirely different. When I contacted customer service, they informed me that they couldn't provide the dress we ordered. With only two weeks until homecoming, they suggested I return it at my own expense for a $50 refund. If you want to avoid the experience I had, steer clear of this seller. What should have been a memorable moment for my daughter turned into a stressful ordeal, and their refusal to issue a full refund is unacceptable.
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