Name: drfranks.co.uk
Telephone: 03316301010
Rating: 2.3

Patrice Bell Guest

Steer Clear!!! Charged my account and required an appointment for a consultation

Steer Clear!!! They charged my account and then informed me that I needed to schedule a consultation. There were no available appointments for over 11 days... it took them a week to respond, and they mentioned a £75 cancellation fee if I chose to cancel. £75 to cancel when all they have done is take my money.

Date of experience: Dec 11, 2025

Minet1889 Guest

3 months ago

Simple Ordering and Quick Delivery

The ordering process was straightforward, and the delivery was fast. Customer service was satisfactory.

Date of experience: Dec 11, 2025

Lucinda Coleman Guest

3 months ago

Order Not Fulfilled for Over a Month

My order has remained unfulfilled for more than a month, and the communication and customer service have been lacking.

Date of experience: Dec 11, 2025

Lena Wilson Guest

3 months ago

Steer Clear!

Steer clear! They withdrew money from my account but then required me to book an appointment for a consultation. There were no available appointments for over 11 days. After a week of waiting for a response, I was told that cancelling would incur a £75 administration fee. It's outrageous to charge for cancellation when all they’ve done is take my money.

Date of experience: Dec 11, 2025

Carlile Rogers Guest

3 months ago

Avoid at All Costs

Avoid this service like the plague. I ordered a three-month bundle for nearly £700 on September 16th, and as of December 10th, I still haven't received my order. Despite confirmation emails and providing requested information, they go silent until I follow up, only to ask for the same images again. They acknowledged on November 10th that my items hadn't been dispatched yet. This service is appalling, and now I'm struggling to get my money back after threatening further action. I will contact my bank to retrieve my funds. AVOID!

Date of experience: Dec 10, 2025

ElFelXD64 Guest

3 months ago

Confused by Negative Reviews

I'm puzzled by some of the negative reviews here. I've had no issues with my orders; everything arrived on time. It seems there’s a loyal following for this service. Keep up the great work!

Date of experience: Dec 09, 2025

Jason Edwards Guest

3 months ago

Don’t use this company

Terrible communication,very late delivery, very stressful dealing with this company .i would not recommend

Date of experience: Dec 08, 2025

Marcie Harris Guest

3 months ago

Poor Customer Support

The customer service has been terrible; I would not consider using this service again.

Date of experience: Dec 08, 2025

Susanna Guest

3 months ago

Irresponsible Clinic Practices

The clinic has an irresponsible approach to patient care. When they ran out of stock for my medication, there was no update, and no one could inform me when it would be available again. Communication was poor, as they did not respond to my emails. After nearly four months without my medication, I decided to seek care elsewhere due to concerns for my health. Upon cancelling my last unfulfilled order, they attempted to charge me a fee for their paperwork despite their inability to deliver. It's unacceptable to play with someone's health and then impose charges for seeking alternative treatment.