Review Time
I have been with Dr Franks for a while now and mostly they are great! But they are prone to be a little sporadic - sometimes my order arrives within a couple of days, the last time it took nearly 2 weeks so I missed 2 does.if you can live with that, then Dr Franks offer a great clinical nurse service and reasonably competitive prices.
Poor despatch resulting in a break in treatment. Poor customer service advisors. This is after waiting above 60 minutes to be connected to one. Customer advisors struggle to recognise who you are. They say they will get back to you via email but don’t. After 1 week of hearing nothing I needed to make a2nd telephone call to attempt to resolve my prescription & delivery issue. Dr Frank’s do not accept responsibility putting the blame on the customer. No offer of compensation to the customer for distress & wasted time. They are all about money & I feel disregard the patient. Customers like myself are paying high premiums for Mounjaro & receiving a very very poor service. I have given Dr Franks 1 star because there wasn’t anything lower. Buyers Beware
Title: Multiple serious issues – incorrect doses, data breach, and poor handlingI wanted to share my experience as a patient of Dr Frank’s / Howell Medical Group / DAM Pharmacy, in case it helps others.Over several months, I had a number of serious problems, including:• Incorrect doses suppliedI paid for 12.5 mg Mounjaro but was sent 15 mg on three different occasions, with no clear explanation for the change.• A pen delivered with no prescriptionOne of my pens was supplied without a prescription on record. This only became clear after I queried missing entries.• A data breach involving my personal medical informationAnother patient was accidentally sent an email containing my prescription details. I was never given a full explanation of what happened.• Poor complaint handlingDeadlines were missed, questions were left unanswered, and different staff gave different accounts of events. My subject access request was also incomplete, containing only basic surface information.• Refusal to continue my care after asking to record a consultationI asked to record future consultations for accuracy — something patients are legally allowed to do in the UK. After this, the clinic told me they would no longer deal with my complaint or continue my care.Because of these issues, several regulators are now involved in reviewing the situation.I’m sharing my experience in case it helps others make informed decisions.
Avoid this company at all cost.About 3 months Ago I Purchased a 3 month time Mounjaro, first month was everything alright. The second month I didn't received the delivery. I had to contact customer service to inquire about my prescription, and only a few days later did they send the medication, and I didn't even receive any information about the shipment or tracking. Now, this month, I was supposed to have received my medication at least 6 days ago, and to this day, nothing has been delivered. I've already made two inquiries about this, but customer service is very poor, and I can't even get a response. I've tried calling several times, but nobody answers the phone. I haven't received my last pen, and I can't even request a refund. THIS IS UNACCEPTABLE...
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