drfranks.co.uk

2.3
2.3 Based on 100 reviews

Discover a tailored approach to your well-being, with treatments designed to work in harmony or stand alone based on your unique needs....

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Average Rating

2.3

/
5

100 Reviews

5 Star
25%
4 Star
3%
3 Star
5%
2 Star
5%
1 Star
63%

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Review Time

Esther Nwaogwugwu
Great job thank you so much

5
Date of experience: Nov 10, 2025
Sandra Taylor
Very poor service

1
Date of experience: Nov 09, 2025
Becky
Delivered date was delayed by 2 werks

2
Date of experience: Nov 09, 2025
Consumer
I would give them 0 stars but I can’t

I would give them 0 stars but I can’t - this company is the worst scamming company ever I never received my medication on going 4 weeks and I still have no refund up to £300 they are saying they are waiting to claim of Royal Mail when Royal Mail have sent back to sender they would be no need for them to claim money off Royal Mail and not refund me they don’t reply they are so rude over the phone they have no manager the company is a whole lie.

1
Date of experience: Nov 04, 2025
Kareen Obeng
Do not buy from them

Do not buy from them. They have the worse customer service. They do not respond to emails or telephone calls and it can take up to three weeks before they deliver your order. They will make so many excuses and nothing they post on their page about delivery time and customer service is true. The worse company to get weight loss treatment. They will mess up your treatment and cause long gaps

1
Date of experience: Nov 03, 2025
Skaluwa
After sale and Customer experience is…

After sale and Customer experience is good, deals are not great

4
Date of experience: Oct 20, 2025
Mimmi
My injection came 3 weeks later

My injection came 3 weeks later, and they did not tell me the reason why. It was one excuse after the other. I am never buying from them again, very poor PR.

1
Date of experience: Oct 15, 2025
Mrs Bailey
If I could give zero stars I would SCAMMERS!!!…

If I could give zero stars I would absolutely horrendous company, ordered end of September paid £184 and I still haven’t received anything then discovered that they had taken £230 on 10th October for the bloody second dose wasn’t! Emails are unanswered, phone not answered I spent a total of EIGHT HOURS ON HOLD over several days! Finally on Friday Fay answered and said that they didn’t have my medical questionnaire, they did I spoke to someone a few days after I ordered and he said everything was good to go! She then sent it to me again while I was on the phone and asked me to send it back which I did, she said she had received it and that there was a nurse in the office at that moment and she would review it and authorise the prescription and I would receive it Monday or Tuesday this week…….. and surprise surprise NOTHING NO COMMUNICATION OR MEDICATION!!! I am beyond angry so DR FRANKS SCAM CLINIC MY ORDER NUMBERS ARE 84047 and 84390 I WANT A FULL REFUND NOW!!!!! And I have contacted Trading Standards and the press

1
Date of experience: Oct 06, 2025
R. Smith
Excellent service

Excellent service. Amelia couldn’t have been more helpful, professional and friendly. Put me very at ease. Slick order and delivery.

5
Date of experience: Oct 01, 2025
Grace Thomas
Absolute disgusting

Absolute disgusting. I ordered a pen before price increase. They said I had subscribed when I hadn't. Took £300 sent a pen a didn't want which I returned then they asked for proof of return which I gave still no refund since September

1
Date of experience: Sep 19, 2025

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