Review Time
They charge you and send coffee even when you have paused your subscription. Over and over.Coffee is fantastic- Trade's customer service SUCKS!Even when you've been a customer for 8 YEARS,helped their business grow by referring others! When I cancelled they were just like "OH, SO SORRY YOU CANCELLED". A BIG SLAP IN THE FACE!!The most wonderful part is now I know all of the roasters and can order WITHOUT TRADE straight to roasters.
Purchased a "Pay in Advance" package for six bags of coffee after the holidays. Pricing is right in line with what I'd pay at my local co-op. Coffee was always delivered fresh, and the selections were superb. Love the flexibility of being able to tweak my upcoming deliveries, and really appreciate being able to pre-pay for a number of bags without having to commit to a subscription.I had a question about my last order so went to the website and opened the chat widget. The AI chat bot was helpful (!) and redirected me after one question to a support rep (!!) who provided an answer promptly and in real-time (!!!).Extremely happy with the product and service, and will be purchasing some more coffee in the future from Trade.
Thought I would try out Trade as it seemed like a great way to try a lot of different coffee. I did not sign up for a subscription as I wanted to try them out first. I have ordered 3 bags of coffee from them, 2 of them were "lost" in delivery and had to be replaced. I think I'll be looking for a different solution
The first 3 bags of our subscription was great, but when the post office had delivery problems with the 4th bag, Trade Coffee wouldn't take any responsibility. When you pay a high amount for freshly roasted coffee, Trade should step up and offer some sort of compensation when the delivery company they hire causes late arrivals.
Their "system" needs a credit card to redeem a gift? I bought a 3-month gift for a family member for Christmas. Trade wanted their credit card to redeem the gift, which the recipient was of course unwilling to do. No idea what their coffee is like, but I wouldn't advise buying one of their gifts because of this requirement.
I've used Trade for about 2 years now. I've only ever had one issues, the coffee didn't taste right and it was one I'd ordered before, they quickly replaced it. The quiz is helpful to find things you'd like. There's good decaf options. Plus the customer service is fast and friendly.
I has an excellent experience with trade. I decided to try it because of a promotion they were having combined with a promotion from Amex. My first order had some sort of glitch and the system changed the coffee selected to something different. I contacted support and within 5 minutes they credited my account with a bag and switched the next bag to be the one I wanted (previous bag was too late to change). Customer support has been excellent and the beans are fresh. The shipping can be slow (although I am not sure if the beans come from trade or ship direct from the roasters. My only knock would be their standard bags are 10.93 ounces , smaller than 12 ounces which seems to be the industry standard for fancy coffee. Worthwhile to note when estimating how longs the bag will last and in comparing prices.
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